Front Desk Officer

Kerry Hotel Hong Kong; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Kerry Hotel Hong Kong is seeking a Front Desk Officer to oversee guest room operations, ensuring a smooth and personalized experience aligned with Shangri-La’s service standards. You will handle check-ins, check-outs, and cashiering with warmth and efficiency, while building lasting guest relationships to boost satisfaction and loyalty.

The role requires a minimum of 1 year in Rooms Departments at a sizable hotel, strong interpersonal and organizational skills, and fluency in English, Cantonese,

Qualifications

• Higher Diploma or above in Hospitality Management or related discipline.
• At least 1 year of experience in Rooms Departments in sizable hotels.
• Strong interpersonal and organizational skills.
• Fluent in English, Cantonese and Putonghua.

Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by management.

Skills

Interpersonal skills

Organizational skills

Customer service mindset

Communication skills

Education

Associate degree or Higher Diploma in Hospitality Management or related

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, at the heart of Hung Hom Bay, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

About The Role

As a Front Desk Officer, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.
Key Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

More Job Information

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 紅磡

Employment Term

• 全職

Employment Term

• 長期

Education

• 副學士或高級文憑