Visitor Service Ambassador (C.S)

Asia Society Hong Kong Center; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Asia Society Hong Kong Center is seeking a receptionist to manage front desk duties, handle inquiries, and support event-related activities. The role requires greeting visitors, directing attendees, and maintaining smooth daily operations of the front desk, merchandise store and gallery.

The candidate should be a degree holder with 1+ year relevant experience, capable of multi-tasking in a fast-paced setting, and fluent in English, Cantonese and Putonghua.

Qualifications

• Minimum 1 year in customer service or events support.
• Good team player with eye for detail in fast-paced environment.
• Strong organizational and administrative skills.
• Cheerful, tactful, enthusiastic, flexible and friendly.
• Excellent written and spoken English, Cantonese and Putonghua.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• General duties of receptionist at the front desk.
• Handle enquiries at front desk and via phone, email & fax about the Center's facilities, programs and memberships.
• Manage box office ticketing for Asia Society programs/events.
• Assist in crowd control and traffic for events.
• Receive visitors to the Center and provide information.
• Provide admin support to front desk, merchandise store and gallery operations.
• Assist in coordination and paperwork for events; perform other ad hoc duties.

Skills

Customer service

Events support

Attention to detail

Team player

MS Office

Languages (Eng/Cantonese/Putonghua)

Education

Degree holder or above

Tools

MS Office

Job description

Duties

• General duties of receptionist at the front desk;


• Handle enquiries at front desk and via phone, email & fax about the Center's facilities and directory, programs/events including films, seminars/conferences/forums, site tours, venues' booking and membership with the most up-to-date information;


• Responsible for box office(s) ticketing for all Asia Society programs/events;


• Assist in crowd control and traffic for multiple events during the day;


• Receive visitors to the Center;


• Provide administrative support to daily operation of front desk/ merchandise store/ gallery;


• Assist in coordination, paperwork and execution of events; and


• Other ad hoc duties as assigned

Requirements

• Degree holder or above with a minimumof 1 years' relevant experience, preferably in customer service or events support;


• A good team player with an eye for details and the ability to multi-task in a fast-paced, changing environment;


• Good organizational and administration skills;


• Cheerful, tactful, enthusiasm, flexible, friendly and positive personality;


• Good interpersonal and communication skills (written and oral);


• Proficiency in MS Office, including Word, Excel and PowerPoint;


• Complete fluency in written and spoken English, Cantonese and Putonghua; and


• Shift duty is required (including evenings), Monday to Sunday.

Attractive remuneration package commensurate with qualifications and experience will be offered to the right candidate.

All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 2 months may consider their applications unsuccessful and all personal data supplied will be destroyed within 6 months.