Customer Service & Operations Executive

activekidshk; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

activekidshk in Hong Kong is seeking an organized front desk and admin coordinator to serve as the primary contact for parents, students, and walk-in inquiries. You will greet guests, route calls and emails, and handle general inquiries with a friendly, professional approach.

In this role you will perform clerical tasks, support administrative duties, monitor stock levels and office purchasing, and coordinate facility upkeep to ensure smooth daily operations in classrooms and reception areas.

Qualifications

• Fluent in Cantonese, English, and Mandarin (written and spoken) preferred.
• Good computer skills with MS Office/Google Workspace.
• Ability to learn internal systems quickly.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the primary point of contact for parents, students, and walk-in inquiries (front desk).
• Greet and welcome all guests in a warm and professional manner.
• Answer and route incoming calls, emails, and messages promptly.
• Manage general inquiries and redirect communications appropriately.
• Handle customer feedback and complaints professionally.
• Perform clerical tasks including system updates, document checking, and correspondence.
• Support administrative tasks as assigned.
• Check daily staffing and delivery schedules to ensure smooth operations.
• Communicate with external service providers.
• Monitor stationery stock levels and handle office purchasing.
• Oversee office and classroom tidiness, and ensure teachers maintain classroom standards.
• Coordinate general facility upkeep and office management issues.

Skills

Cantonese

English

Mandarin

MS Office

Google Workspace

Tools

MS Office

Google Workspace

Job description

This role serves as the primary point of contact for parents, students, and walk-in inquiries, combining customer service, administrative support, and facility management responsibilities.

Key responsibilities

• Serve as the primary point of contact for parents, students, and walk-in inquiries
• Greet and welcome all guests in a warm and professional manner
• Answer and route incoming calls, emails, and messages promptly
• Manage general inquiries and redirect communications appropriately
• Handle customer feedback and complaints professionally
• Perform clerical tasks including system updates, document checking, and correspondence
• Support administrative tasks as assigned
• Check daily staffing and delivery schedules to ensure smooth operations
• Communicate with external service providers
• Monitor stationery stock levels and handle office purchasing
• Oversee office and classroom tidiness, and ensure teachers maintain classroom standards
• Coordinate general facility upkeep and office management issues

Requirements & Qualifications

• Language: Fluent in Cantonese, English, and Mandarin (written and spoken) is highly preferred.
• Tech Skills: Good computer skills, including MS Office/Google Workspace. Ability to learn internal systems quickly.
• Communication: Excellent interpersonal and communication skills. Comfortable following up with staff and external vendors to ensure compliance and deadlines.
• Attitude: A hands-on, proactive mindset. Willing to tidy a room or organize a stockroom when necessary.
• Experience: Previous customer service, office administration, or education centre experience is preferred.