Customer Services Representative / Senior Customer Services Representative

Hysan Development Company Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Attractive remuneration package

Public holidays (17 days/year)

Job summary

A leading shopping mall operator in Hong Kong is seeking a dedicated individual to provide high standard customer service. The role involves offering concierge services to tenants and customers, handling enquiries, and supporting marketing initiatives. Candidates should possess at least a diploma and have a pleasant personality, excellent communication skills, and bilingual capabilities in English and Chinese. Experience in customer service is preferred. Shift work is expected, with an attractive remuneration package offered.

Qualifications

• At least 1 year's customer service experience in a frontline role.
• Experience in hotel or shopping mall concierge services is preferred.
• Willing to work on shift (5 days/week).
• Good in spoken and written English and Chinese. Competent in spoken Putonghua.
• Good in PC skills
• Willing to work on shift (5 days/week)
• Entitled to PH (17 days/year)
• Fresh Graduate will also be considered

Responsibilities

• Provide high standard concierge service to tenants and customers.
• Handle customer enquiries and support marketing activities.
• Assist in daily operations of property management services.

Skills

Excellent customer service attitude

Communication skills

Pleasant personality

PC skills

Fluency in spoken and written English

Fluency in Chinese

Competence in spoken Putonghua

Education

Diploma holder

Job description

Job Purpose

To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.

Key Responsibilities

• Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.
• Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.

Skills, Qualifications and Experience Requirements

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese. Competent in spoken Putonghua.
• Good in PC skills
• Willing to work on shift (5 days/week)
• Entitled to PH (17 days/year)
• Fresh Graduate will also be considered

An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".

For enquiries, please call / whatsapp: [phone].

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.