Student Affairs Assistant

Alliance Francaise De Hong Kong; Hong Kong; On-site; HKD 134,000 - 190,000; Full time

Benefits offered by this job

12 days of annual leave

Medical insurance

MPF contributions

Free French classes

Staff discounts

Friendly work environment

Job summary

Alliance Française de Hong Kong is seeking a Student Affairs Assistant to support students and help keep daily office operations running smoothly. The role requires friendly front-desk service, handling enquiries, and assisting with course registrations, all while using English and Chinese communication skills.

You will manage day-to-day communications, handle mail and office correspondence, and provide clerical support including data entry and filing.

Qualifications

• Must have strong English and Chinese communication.
• Friendly, helpful approach and a commitment to excellent customer service.
• Strong organisational skills and attention to detail.
• The ability to manage day‑to‑day tasks and work well with others.

Responsibilities

• Welcome and assist students: Provide friendly front-desk service, answer enquiries, and support course registrations.
• Keep the office running smoothly: Receive, sort, and distribute incoming mail, deliveries, and office correspondence.
• Manage day-to-day communications: Answer, screen, and direct phone calls, take accurate messages, and handle general office emails.
• Provide administrative support: Assist with data entry, filing, photocopying, scanning, and tracking office supplies.

Skills

Front desk

Customer service

Bilingual English/Chinese

Office administration

Education

High school diploma or equivalent

Job description

Enjoy helping people and keeping things organised? Join our friendly, welcoming team!

We’re looking for a service-minded and organised Student Affairs Assistant to support our students and help keep our daily office operations running smoothly. If you enjoy meeting people, working in a team, and using your English and Chinese communication skills, we’d love to hear from you.

What you’ll do

• Welcome and assist students: Provide friendly front-desk service, answer enquiries, and support course registrations.
• Keep the office running smoothly: Receive, sort, and distribute incoming mail, deliveries, and office correspondence.
• Manage day-to-day communications: Answer, screen, and direct phone calls, take accurate messages, and handle general office emails.
• Provide administrative support: Assist with data entry, filing, photocopying, scanning, and tracking office supplies.

What you’ll bring

• Good communication skills in English and Chinese.
• A friendly, helpful approach and a commitment to excellent customer service.
• Strong organisational skills and attention to detail.
• The ability to manage day‑to‑day tasks and work well with others.

Working arrangements

• 37.5 hours per week across 5 working days, including some evening shifts.
• Additional hourly bonuses for weekend work and leave‑coverage shifts.
• Overtime compensation.

What we offer

• 12 days of annual leave, plus additional leave during Christmas and Chinese New Year.
• Medical insurance and Mandatory Provident Fund (MPF) contributions.
• Free French classes—a chance to learn something new!
• Staff discounts on cultural events and workshops.
• A friendly and welcoming work environment.

Your application will include the following questions

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years’ experience do you have as a Student Affairs Assistant?
• What is your highest level of education?
• Do you have Call Handling experience?