Service Centre Ambassador (Contract)

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 357,000 - 580,000; Full time

Benefits offered by this job

5-day work week

Remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Ltd in Hong Kong seeks a Center Service Ambassador to serve as the vital link between visitors, financial professionals, and corporate partners. You will focus on relationship building, hospitality, and emotional support, guiding guests through visits and conversations about healthy aging.

The role requires a Bachelor's degree and at least 8 years in business development, partnership management, or project management within insurance, healthcare, or elder care.

Qualifications

• Bachelor's degree in marketing, business administration or related field.
• 8+ years in business development, partnership management, or project management within insurance/healthcare/elder care.
• Excellent negotiation, project management and interpersonal skills; ability to connect with seniors and caregivers.
• Fluency in English, Cantonese and Mandarin for cross-border stakeholder management.
• Experience in luxury hospitality, airline cabin crew, retail ops or eldercare coordination is a plus.
• 5-day work week, attractive remuneration and strong training opportunities.

Responsibilities

• Provide a warm, premium concierge experience for walk-in guests and families.
• Introduce visitors to partner services, illustrating proactive planning benefits.
• Coordinate on-site scheduling, logistics, and communications between networks and departments.
• Engage visitors with meaningful conversations about lifestyles and family stories.
• Manage visitor journey and coordinate with on-site consultants.
• Own on-site logistics issues and calmly resolve service complaints.
• Conduct post-visit reflections and gather feedback to refine the ecosystem service.

Skills

Experience in business development or

Interpersonal skills

Bilingual English Cantonese Mandarin

Education

Bachelor's degree in marketing, business administration or related field

Job description

As a Center Service Ambassador, you will be the vital human link between our visitors, financial professionals, and corporate partners. You will focus in relationship building, hospitality, and emotional support. You will guide guests through their visits, facilitate important family conversations about healthy aging, and gain a holistic understanding of our visitors’ needs through genuine, face-to-face dialogue.

Responsibilities

Provide a warm, premium concierge experience for all walk-in guests and scheduled families.

Introduce visitors to our specialized partner services, illustrating how early proactive planning protects both health and family harmony.

Serve as the central on-site liaison, managing daily scheduling, logistics, and communications between distribution networks, corporate specialists, and internal corporate departments.

Visitor Engagement: Engage in deep, meaningful conversations to understand the unique lifestyles and family stories of our visitors, looking past standard corporate metrics.

Manage the visitor journey, ensuring smooth transitions through assessment zones, build warm rapport and absolute comfort while coordinating with on-site corporate consultants.

Take immediate ownership of on-site logistical issues, schedule disruptions, or service complaints, resolving them calmly to safeguard the guest experience.

Conduct post-visit reflections with families to evaluate their experience, capturing valuable qualitative feedback to refine the ecosystem service. Facilitate "next action" family discussions, and seamlessly bridge connections back to their sales intermediate.

Qualifications

Bachelor's degree in marketing, business administration or a related field

With at least 8 years related work experience in business development, partnership management, or project management within the insurance, healthcare, elderly care and adult children navigating family care.

Excellent negotiation, project management, and strong interpersonal skills with a natural ability to connect with the "Young Old" (active seniors) and their caregivers.

Good command of English, Cantonese, and Mandarin are required to effectively manage cross-border stakeholders.

Proven ability to manage expectations across diverse groups (clients, business partners, and corporate staff) and handle live operational issues under pressure.

Prior experience in luxury hospitality, airline cabin crew service, retail operations management, or eldercare coordination would be an advantage.

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)

We are now expanding and inviting high calibre candidates to join our dynamic team.

Central, Central and Western District, HK