VIP Deskside Support Engineer (25-35K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A premier consulting firm in Hong Kong is seeking a VIP Deskside Support Engineer responsible for providing dedicated IT support to VIP users. The ideal candidate will have at least 4 years of experience in the IT field, solid VIP support knowledge, and strong communication skills in Cantonese, English, and Mandarin. This role involves handling incidents, fulfilling service requests, and supporting meetings, with a salary range of 25-35K depending on experience, and benefits like annual leave and a friendly working environment.

Qualifications

• At least 4 years of working experience in IT with solid VIP support experience.
• Good communication skills in Cantonese, English, Mandarin.
• Solid experience in deskside support preferred.

Responsibilities

• Provide IT support for all VIP users.
• Resolve incidents reported by VIP staff.
• Fulfill IT service requests from VIP staff.
• Support meetings requested by VIP staff.
• Provide support at requested locations.

Skills

IT Support

Communication Skills

Interpersonal Skills

Problem Solving

Independence

Cantonese

English

Mandarin

Education

Diploma or higher in Computer Science or related discipline

Tools

Windows 7

Windows 10

Apple macOS

Android

iOS

Job description

SW8835 |31 Jul 2025 VIP Deskside Support Engineer (25-35K)

• Dedicated resources to provide IT support for all VIP users of customers in the Head Office.
• Support all kinds of incidents reported by VIP staff of customers until the issue is resolved.
• Fulfill all IT service requests raised by VIP staff of customers.
• Prepare, rehearse, and standby for meeting support requested by VIP staff of customers.
• Provide IT support services at any location requested by VIP staff of customers, e.g., outside of the office.

• Diploma or higher in Computer Science or a related discipline.
• At least 4 years of working experience in an IT-related field with solid VIP support experience.
• Knowledge of PC, mobile, tablet, and iPad support.
• Knowledge of Windows 7, 10, Apple macOS, Android, and iOS-based applications.
• Solid experience in providing IT deskside support is preferred.
• Good communication and interpersonal skills.
• Experience in banking or the financial services industry is an advantage.
• Ability to work independently.
• Good communication skills in Cantonese, English, and Mandarin.
• Benefits:
• 25-35K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment