Deskside Support 28-35k

Michael Page International (HK) Ltd; Hong Kong Island; On-site; HKD 469,000 - 737,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Work in Central

ITIL-driven practices

Job summary

Michael Page International (HK) Ltd is recruiting for an on-site VIP IT support role in Hong Kong. You will deliver desktops, printers, phones and conferencing support to VIP users in line with SLAs, and work with approved suppliers on solutions and preventive measures.

You will maintain documentation, handle escalations, and lead hardware maintenance with vendors under ITIL-guided practices. A 5+ year IT support background and leadership experience are required.

Qualifications

• Education: F.5/DSE or above; university degree preferred.
• ITIL 4 Foundation Certification required.
• Fluency in English, Cantonese and Putonghua; Mandarin proficiency is essential.
• Minimum 5 years IT support experience, with at least 2 years in a leadership role.

Responsibilities

• Deliver on-site desktop support for VIP users per SLAs.
• Provide deskside support for PCs, printers, phones, software and video conf.
• Collaborate with suppliers to establish support agreements and advise on solutions.
• Recommend and implement preventive measures to reduce issues.
• Restore desktop services using standard client system images.
• For non-standard images, provide hardware support and escalate others.
• Maintain technical docs: software versions, upgrades, incidents, root causes.
• Offer timely, professional support to VIP users for fast resolution.
• Manage and close service requests from Level 1 Helpdesk.
• Oversee hardware maintenance and vendor coordination, including warranties.

Skills

ITIL

Leadership

English

Cantonese

Putonghua

Education

F.5/DSE or above

University degree preferred

Job description

• Deliver on-site desktop support for VIP users in accordance with defined service level agreements (SLAs).


• Provide deskside assistance for PCs, printers, corporate phones, software applications, video conferencing setups, and other VIP-related IT needs.


• Collaborate with approved suppliers to establish support agreements and deliver product-level technical advice and solutions.


• Recommend and implement preventive measures to reduce potential technical issues.


• Restore desktop services using standard system images provided by the client.


• For non-standard system images, provide hardware support only; elevate other issues as service requests.


• Maintain and organize technical documentation, including software version updates, PC upgrade records, incident reports, and root cause analyses.


• Offer professional, timely support to VIP users to ensure rapid issue resolution.


• Manage and complete service requests assigned by the Level 1 Helpdesk team.


• Oversee hardware maintenance and vendor coordination, including warranty repairs and upgrades based on client-provided documentation.

• Deliver on-site desktop support for VIP users in accordance with defined service level agreements (SLAs).


• Provide deskside assistance for PCs, printers, corporate phones, software applications, video conferencing setups, and other VIP-related IT needs.


• Collaborate with approved suppliers to establish support agreements and deliver product-level technical advice and solutions.


• Recommend and implement preventive measures to reduce potential technical issues.


• Restore desktop services using standard system images provided by the client.


• For non-standard system images, provide hardware support only; elevate other issues as service requests.


• Maintain and organize technical documentation, including software version updates, PC upgrade records, incident reports, and root cause analyses.


• Offer professional, timely support to VIP users to ensure rapid issue resolution.


• Manage and complete service requests assigned by the Level 1 Helpdesk team.


• Oversee hardware maintenance and vendor coordination, including warranty repairs and upgrades based on client-provided documentation.

Work with VIPs in a high-impact IT environment.Advance your career with ITIL-driven best practices.

• Education: F.5/DSE or above; university degree preferred. ITIL 4 Foundation Certification required.


• Skills: Strong communication skills in English, Cantonese, and Putonghua; excellent Mandarin proficiency is essential.


• Experience: Minimum 5 years of relevant IT support experience, including at least 2 years in a leadership role.

Our client is a large organization in the Technology & Telecoms industry, known for providing innovative solutions and exceptional services. They are committed to fostering a professional and efficient work environment.

• Competitive monthly salary and benefits package.


• Great working place and growth opportunities.


• Opportunity to work in the Technology & Telecoms industry in Central.


• Chance to enhance your technical skills in a large organization.