Trilingual Luxury Concierge Experience Manager

Theplug; Hong Kong; Ibrido; HKD 360.000 - 540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary with performance-b]

Hybrid working arrangement

Volunteer leave

Annual leave milestones

Paid sabbatical opportunities

Loyalty rewards programme

Employee discounts on travel and娱乐

Global working holiday programme

Descrizione del lavoro

Theplug in Hong Kong is seeking a Trilingual Lifestyle Manager to join its APAC team. The role focuses on delivering luxury concierge services to premium members, arranging exclusive travel, dining and experiences.

You’ll handle requests in English, Mandarin and Cantonese, build lasting relationships, and collaborate with suppliers to create unforgettable moments. This is a full-time, hybrid role in Hong Kong with a dynamic, international environment.

Competenze

• Fluency in English, Mandarin, and Cantonese (written and spoken)
• 2+ years in luxury hospitality, concierge, travel, premium retail, customer service or similar client-facing role
• Passion for travel, food, culture, entertainment and luxury experiences
• Excellent communication and relationship-building skills
• Strong organisational skills with ability to juggle multiple priorities

Mansioni

• Handle personalised lifestyle requests via phone and email in English, Mandarin and Cantonese
• Arrange restaurant reservations, exclusive events, luxury travel, transport, gifts and unique experiences
• Research creative solutions tailored to each member's preferences
• Build lasting relationships through exceptional service
• Recommend exclusive offers and curated experiences
• Stay ahead of luxury lifestyle trends across Hong Kong and APAC
• Collaborate with colleagues and suppliers to deliver seamless experiences

Conoscenze

Fluent EN/CN/Cantonese

Multilingual communication

Lux lifestyle experience

Relationship building

CRM systems

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Theplug in Hong Kong is seeking a Trilingual Lifestyle Manager to join its APAC team. The role focuses on delivering luxury concierge services to premium members, arranging exclusive travel, dining and experiences.

You’ll handle requests in English, Mandarin and Cantonese, build lasting relationships, and collaborate with suppliers to create unforgettable moments. This is a full-time, hybrid role in Hong Kong with a dynamic, international environment.