Luxury Concierge & Travel Experience Advisor

Aspire Lifestyles (HK) Limited

Hong Kong

On-site

HKD 167,000 - 257,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Training programme

Birthday leave

Career progression

Job summary

Aspire Lifestyles (HK) Limited, part of International SOS, delivers premium concierge experiences to leading brands and clients in Hong Kong. This role supports luxury travelers with bespoke travel, dining and lifestyle arrangements.

You will manage multi-channel inquiries (phone, live chat, email), understand client needs, and provide tailored recommendations to strengthen loyalty and satisfaction. Requirements include strong English, Cantonese and Mandarin, hospitality or luxury service

Qualifications

Proven experience in customer service or call center environment; luxury brands or hospitality is a plus.
Ability to multitask and manage time in a fast-paced environment.
Strong problem-solving skills and proactive attitude.
Firsthand city knowledge for trends and events.
Experience with international contacts for reservations.

Responsibilities

Provide high-quality personal customer services via phone, live chat, and email.
Understand customer needs and provide tailored travel, hotel, car, dining, and lifestyle arrangements.
Deliver comprehensive, one-stop solutions to strengthen engagement.
Stay informed about lifestyle trends to ensure best-in-class experiences.
Handle ad-hoc projects as assigned.