VIP Travel Manager

Theplug; Hong Kong; Hybrid; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid working

Performance incentives

Annual leave advancement

Sabbatical after five years

Employee travel discounts

Volunteer leave

Global offices program

Job summary

Theplug in Hong Kong is seeking a VIP Travel Manager (English, Mandarin & Cantonese) to design and manage luxurious travel experiences for high-net-worth members.

You will arrange flights across classes, craft multi-destination itineraries, secure premium hotels and exclusive transfers, and build long-term relationships with suppliers. Hybrid role with global premium partners.

Qualifications

• Fluency in English, Mandarin and Cantonese (written and spoken).
• Strong background in customer-facing service.
• Excellent communication and relationship-building skills.
• Ability to work with VIP and High-Net-Worth clients.
• Outstanding organisational skills and multi-priority management.
• Proactive, resourceful mindset for creative travel solutions.

Responsibilities

• Design personalised leisure travel experiences tailored to each member's preferences.
• Arrange first-class, business-class, scheduled, low-cost, and charter flight bookings.
• Create complex multi-destination itineraries across Asia, Europe and worldwide destinations.
• Secure luxury hotels, exclusive upgrades, private transfers, and unique experiences.
• Build long-term relationships by understanding travel style and preferences.
• Recommend best travel solutions while delivering exceptional value.
• Collaborate with global suppliers to unlock exclusive opportunities.
• Manage multiple travel requests with accuracy, speed and attention to detail, including evenings/weekends.

Tools

Amadeus GDS

Job description

Hong Kong | Full-Time | Hybrid

VIP Travel Manager (Trilingual – English, Mandarin & Cantonese)

Create extraordinary journeys for extraordinary people.

Some people book holidays.

You create experiences people talk about for years.

One day you're arranging a first-class flight to the Maldives with a private yacht transfer. The next, you're designing a multi-country European itinerary with Michelin-star dining, exclusive hotel upgrades, and VIP experiences that money alone can't buy.

We're partnering with a leading international luxury travel and concierge business that's redefining premium travel for high-net-worth members around the world. If you thrive in a fast-paced environment where no two requests are ever the same, this is your chance to build a career that's as exciting as the journeys you'll create.

Why you'll love this opportunity

• Design bespoke luxury travel experiences for VIP and High-Net-Worth travellers.
• Work with premium airline, hotel, and travel partners across the globe.
• Join an internationally recognised business with genuine career progression.
• Hybrid working flexibility in Hong Kong.
• Performance rewards and unique travel-related benefits.
• Be part of a collaborative team where creativity and exceptional service are celebrated.

What you'll be doing

As a VIP Travel Manager, you'll become a trusted travel expert for members who expect exceptional service every time.

You'll:

• Design personalised leisure travel experiences tailored to each member's preferences.
• Arrange first-class, business-class, scheduled, low-cost, and charter flight bookings.
• Create complex multi-destination itineraries across Asia, Europe, and worldwide destinations.
• Secure luxury hotels, exclusive upgrades, private transfers, and unique experiences.
• Build long-term relationships by understanding each member's travel style and preferences.
• Use your commercial expertise to recommend the best travel solutions while delivering outstanding value.
• Collaborate with global suppliers to unlock exclusive opportunities.
• Manage multiple travel requests with accuracy, speed, and attention to detail—even during evenings and weekends when required.

Who we're looking for

You'll thrive in this role if you're passionate about travel and genuinely enjoy creating unforgettable experiences for others.

We're looking for someone with:

• Fluency in English, Mandarin, and Cantonese (written and spoken).
• Experience working for a travel agency, tour operator, airline, online travel company, or luxury concierge service.
• Recent Amadeus GDS experience (preferred).
• A strong background in customer-facing service.
• Excellent communication and relationship-building skills.
• The confidence to work with VIP and High-Net-Worth clients.
• Outstanding organisational skills and the ability to manage multiple priorities.
• A proactive, resourceful mindset that enjoys finding creative solutions.

Ideal backgrounds

We'd love to hear from candidates with experience at airlines, luxury travel agencies, premium hospitality brands, concierge services, or high-end customer service environments.

Working pattern

• Full-time position
• Flexible shift pattern
• Some evening and weekend shifts required to support members across different time zones.

What's in it for you

Your career should be as rewarding as the experiences you create.

You’ll enjoy:

• Competitive salary with performance incentives.
• Hybrid working flexibility.
• Additional annual leave with long-service milestones.
• Paid sabbatical after five years of service.
• Loyalty rewards programme.
• Volunteer leave each year.
• Employee travel and entertainment discounts.
• The opportunity to work from international offices through a global working holiday programme.
• Clear pathways for international career progression within a growing global business.

Ready to elevate luxury travel?

If you're the person friends call for travel advice, know the world's best hotels before they trend, and love turning impossible requests into unforgettable journeys, we'd love to hear from you.