Luxury Travel Advisor - Work from home

Champ Travel; Hong Kong; Remote; HKD 391,000 - 670,000; Full time

Benefits offered by this job

Positive work environment

Annual company retreat

New challenges daily

Job summary

Champ Travel in Hong Kong is seeking a Luxury Travel Advisor to craft bespoke itineraries and deliver white-glove concierge services from home. You will build lasting client relationships, anticipate requests, and coordinate special events with our 24/7 support team.

The role requires exceptional organization, strong communication, and the ability to adapt in a fast-paced, luxury travel environment. Cantonese and English fluency are essential for client interactions.

Qualifications

• Experience in travel planning and concierge services.
• Strong organizational and communication skills.
• Team-oriented and adaptable in a fast-paced environment.

Responsibilities

• Plan and curate unique travel experiences and itineraries for clients.
• Suggest options tailored to clients' tastes and preferences.
• Build and maintain relationships, anticipating client wishes with proactive service.
• Keep up with industry trends to provide best-in-class experiences.
• Deliver high-quality personal customer service exceeding expectations.
• Handle ad hoc requests from reservations to personal shopping.
• Coordinate events and special occasions for clients.
• Source in-home personnel for clients as needed.
• Process client queries politely and manage expectations.
• Maintain personalized experiences for frequent clients.

Skills

Travel planning

Concierge services

Organizational skills

Interpersonal skills

Team collaboration

Adaptability

Industry trends knowledge

English & Cantonese

Job description

Are you ready for a career that combines the excitement of travel planning with the finesse of personalized concierge services? Join our team as a Luxury Travel Advisor and embark on a journey where every day brings new challenges and opportunities to create exceptional experiences for our clients. Enjoy the flexibility of working from home in a positive and encouraging environment surrounded by A-players.

Champ Travel is a boutique luxury travel and concierge agency, committed to orchestrating unparalleled experiences for our clients. Founded on the principles of excellence, empathy, and consistency, our company specializes in curating luxury, personalized services, offering exclusive access to the world's most prestigious destinations and experiences. At Champ Travel, we take pride in our dedicated concierge team, available 24/7, to deliver seamless and stress-free travel and concierge services.

Our core values guide everything we do:

Get It Done: no matter what it takes. Create "wow" experiences at every opportunity. Make the impossible possible.

Take Ownership: Approach every problem as if it were your own. Treat every client request as if your reputation depends on it. No client should ever have to chase us for an answer.

Empathy & Care:Put yourself in others' shoes. Listen to understand, not just to reply. Small gestures of care create lasting trust. Treat everyone with respect.

Growth & Adaptability: Bring a growth mindset to every challenge and setback. Commit to continuous learning - formally and informally. Keep an open mind.

Join our team and be part of an organization that elevates travel to an extraordinary level.

Key Responsibilities:

1. Personalized Travel Experiences:

Plan and curate unique travel experiences and itineraries for clients.

Suggest travel options tailored to clients' tastes and preferences.

Develop and maintain strong relationships with clients, anticipating their wishes and proactively offering personalized services.

Stay informed about the latest industry news and trends to ensure clients receive the best-in-class experiences.

Provide high-quality personal customer service, exceeding client expectations.

Manage ad hoc requests, from making dinner reservations to arranging flowers and personal shopping.

Coordinate and plan events, ensuring seamless execution of special occasions such as birthday parties.

Search and identify in-home personnel for clients, including housekeepers, nannies, entertainers, and personal chefs.

3. Client Relations and Satisfaction:

Process important queries with a polite and friendly demeanor, managing customer expectations effectively.

Keep track of frequent clients and create a tailored experience based on their personal needs and preferences.

Qualifications:

Proven experience in travel planning and concierge services.

Exceptional organizational skills, attention to detail, and ability to adapt to changing priorities.

Strong interpersonal and communication skills.

Team-oriented mindset

Ability to quickly learn and adapt, joining a team of quick learners who communicate seamlessly.

Knowledge of industry trends and a passion for delivering unparalleled experiences.

Good command in both English and Cantonese

Night shift or overnight shift in the Hong Kong time zone to support clients round-the-clock.

Why Join Us:

• Positive and encouraging work environment
• New and exciting challenges everyday
• Annual company retreat