Luxury Travel Concierge — Create Wow Experiences at Home

Champ Travel; Hong Kong; Remote; HKD 391,000 - 670,000; Full time

Benefits offered by this job

Positive work environment

Annual company retreat

New challenges daily

Job summary

Champ Travel in Hong Kong is seeking a Luxury Travel Advisor to craft bespoke itineraries and deliver white-glove concierge services from home. You will build lasting client relationships, anticipate requests, and coordinate special events with our 24/7 support team.

The role requires exceptional organization, strong communication, and the ability to adapt in a fast-paced, luxury travel environment. Cantonese and English fluency are essential for client interactions.

Qualifications

• Experience in travel planning and concierge services.
• Strong organizational and communication skills.
• Team-oriented and adaptable in a fast-paced environment.

Responsibilities

• Plan and curate unique travel experiences and itineraries for clients.
• Suggest options tailored to clients' tastes and preferences.
• Build and maintain relationships, anticipating client wishes with proactive service.
• Keep up with industry trends to provide best-in-class experiences.
• Deliver high-quality personal customer service exceeding expectations.
• Handle ad hoc requests from reservations to personal shopping.
• Coordinate events and special occasions for clients.
• Source in-home personnel for clients as needed.
• Process client queries politely and manage expectations.
• Maintain personalized experiences for frequent clients.

Skills

Travel planning

Concierge services

Organizational skills

Interpersonal skills

Team collaboration

Adaptability

Industry trends knowledge

English & Cantonese

Job description

Champ Travel in Hong Kong is seeking a Luxury Travel Advisor to craft bespoke itineraries and deliver white-glove concierge services from home. You will build lasting client relationships, anticipate requests, and coordinate special events with our 24/7 support team.

The role requires exceptional organization, strong communication, and the ability to adapt in a fast-paced, luxury travel environment. Cantonese and English fluency are essential for client interactions.