VIP Lifestyle Experience Manager

Theplug; Hong Kong; Hybrid; HKD 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary with performance-b]

Hybrid working arrangement

Volunteer leave

Annual leave milestones

Paid sabbatical opportunities

Loyalty rewards programme

Employee discounts on travel and娱乐

Global working holiday programme

Job summary

Theplug in Hong Kong is seeking a Trilingual Lifestyle Manager to join its APAC team. The role focuses on delivering luxury concierge services to premium members, arranging exclusive travel, dining and experiences.

You’ll handle requests in English, Mandarin and Cantonese, build lasting relationships, and collaborate with suppliers to create unforgettable moments. This is a full-time, hybrid role in Hong Kong with a dynamic, international environment.

Qualifications

• Fluency in English, Mandarin, and Cantonese (written and spoken)
• 2+ years in luxury hospitality, concierge, travel, premium retail, customer service or similar client-facing role
• Passion for travel, food, culture, entertainment and luxury experiences
• Excellent communication and relationship-building skills
• Strong organisational skills with ability to juggle multiple priorities

Responsibilities

• Handle personalised lifestyle requests via phone and email in English, Mandarin and Cantonese
• Arrange restaurant reservations, exclusive events, luxury travel, transport, gifts and unique experiences
• Research creative solutions tailored to each member's preferences
• Build lasting relationships through exceptional service
• Recommend exclusive offers and curated experiences
• Stay ahead of luxury lifestyle trends across Hong Kong and APAC
• Collaborate with colleagues and suppliers to deliver seamless experiences

Skills

Fluent EN/CN/Cantonese

Multilingual communication

Lux lifestyle experience

Relationship building

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Hong Kong | Hybrid | Full-Time

What if your job wasn't about answering customer requests—but making the impossible happen?

One moment you're securing a last-minute table at one of Hong Kong's most exclusive restaurants. The next, you're planning a luxury getaway, sourcing sold-out event tickets, or arranging a once-in-a-lifetime experience for a premium member.

We're partnering with a globally recognised lifestyle and concierge business that's looking for a Trilingual Lifestyle Manager to join its growing APAC team. If you thrive on creating memorable experiences, love solving unique challenges, and enjoy working in a fast-paced international environment, this could be your next career move.

Lifestyle Manager (Trilingual – English, Mandarin & Cantonese)

Hong Kong | Hybrid | Full-Time

Turn exceptional service into unforgettable experiences.

What if your job wasn't about answering customer requests—but making the impossible happen?

One moment you're securing a last-minute table at one of Hong Kong's most exclusive restaurants. The next, you're planning a luxury getaway, sourcing sold-out event tickets, or arranging a once-in-a-lifetime experience for a premium member.

We're partnering with a globally recognised lifestyle and concierge business that's looking for a Trilingual Lifestyle Manager to join its growing APAC team. If you thrive on creating memorable experiences, love solving unique challenges, and enjoy working in a fast-paced international environment, this could be your next career move.

Why you'll love this role

• No two days are ever the same.
• Work with premium members across travel, dining, entertainment, and luxury lifestyle.
• Join a global team with genuine career progression opportunities.
• Hybrid working within Hong Kong.
• Performance-based rewards and unique travel-related perks.
• Be part of a company that's redefining luxury concierge services worldwide.
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What you'll be doing

As a Lifestyle Manager, you'll become the trusted expert members rely on to make life easier—and more exciting.

You'll:

• Handle personalised lifestyle requests via phone and email in English, Mandarin, and Cantonese.
• Arrange restaurant reservations, exclusive events, luxury travel, transport, gifts, and unique experiences.
• Research creative solutions tailored to each member's preferences.
• Build lasting relationships through exceptional service.
• Recommend exclusive offers and curated experiences.
• Stay ahead of luxury lifestyle trends across Hong Kong and the wider APAC region.
• Manage multiple requests while maintaining outstanding attention to detail.
• Work closely with colleagues and suppliers to deliver seamless experiences.

Who we're looking for

You'll stand out if you have:

• Fluency in English, Mandarin, and Cantonese (written and spoken).
• Advanced Mandarin proficiency (HSK 5 or above is advantageous).
• At least 2 years' experience in luxury hospitality, concierge, travel, premium retail, customer service, or a similar client-facing environment.
• A genuine passion for travel, food, culture, entertainment, and luxury experiences.
• Outstanding communication and relationship-building skills.
• Strong organisational skills with the ability to juggle multiple priorities.
• A naturally curious mindset—you enjoy finding creative solutions others might miss.
• Confidence using Microsoft Office and CRM systems

Working hours

• Full-time (40 hours per week)
• Shift-based schedule
• Availability between 07:00 and 23:00, Monday to Sunday, including public holidays.

What's in it for you

• Competitive salary with performance bonus
• Hybrid working arrangement
• Volunteer leave each year
• Additional annual leave with long-service milestones
• Paid sabbatical opportunities
• Loyalty rewards programme
• Employee discounts on travel and entertainment
• The opportunity to work from international offices through a global working holiday programme (subject to eligibility).

Ready to make every day extraordinary?

If you're passionate about luxury service, love discovering hidden gems, and enjoy creating unforgettable moments for discerning clients, we'd love to hear from you.