Training Manager, Luxury Goods

Magic Search Limited; Hong Kong Island; On-site; HKD 480,000 - 720,000; Full time

Job summary

Magic Search Limited is seeking a Training Manager to join the Commercial team in Hong Kong. You will empower retail staff through training programs that elevate client experience and support sales objectives in a luxury environment.

You will lead needs analysis, design and deliver training on product knowledge, sales techniques, clienteling, and brand heritage, ensuring consistency with brand standards across stores.

Qualifications

• 5+ years of experience as a Trainer within a retail environment.
• Luxury industry passion and awareness of brand standards.
• Experience working in an international environment and adapting to different cultures.
• Excellent communication and organizational skills.
• Proficiency in English and French; MS Office proficiency.

Responsibilities

• Training Needs Analysis across all retail levels and collaboration with leadership.
• Design, develop, and deliver training content including product knowledge, sales techniques, clienteling, and brand heritage.
• Provide orientation training for new hires covering brand DNA and product training.

Skills

English

French

Tools

MS Office

Job description

We are seeking a Training Manager to join the Commercial team, based in Hong Kong. Reporting to the Commercial Director, you will be responsible for empowering retail team through best-in-class training programs that guarantee a seamless and elevated client experience. This role is crucial in ensuring sales associates and store management understand brand values, deliver an exceptional client experience, and achieve sales objectives within the luxury retail environment.

About the Role

Training Needs Analysis: Identify training needs across all retail levels based on business objectives, performance gaps, and new market trends, while collaborating with retail leadership to understand strategic priorities and translate them into effective training initiatives.

Training Design and Delivery: Design, develop, and deliver training content and materials, including product knowledge, sales techniques, clienteling, brand history and heritage, luxury service standards, and visual merchandising guidelines, while integrating modules focused on maintaining the brand image, such as professional grooming standards, etiquette, and presentation skills for all retail staff, and providing orientation training for new hires that covers brand DNA and product training.

About the Requirements

5+ years of experience as a Trainer within a retail environment.

Demonstrated passion for the luxury industry.

Proven track record of working in an international environment, with a strong ability to recognize and adapt to cultural differences.

Excellent communication and organizational skills.

Full professional fluency in English and French.

Proficient in MS Office applications (Word and PowerPoint).