Luxury retail - Store Manager

Bulgari Asia Pacific Limited; Hong Kong Island; On-site; HKD 480,000 - 720,000; Full time

Job summary

Bulgari Asia Pacific Limited is seeking a Store Manager for its Hong Kong flagship team. The role focuses on leading a high-performing team, driving sales and client satisfaction while delivering a premium brand experience in a luxury environment.

You will develop store-specific strategies, coach staff, and optimize operations to ensure profitable growth and exceptional client service across all touchpoints.

Qualifications

• Bachelor degree or above is highly preferred.
• Fluent English, Cantonese and Mandarin.
• Experience in luxury retail or a comparable role is preferred.
• Strong CRM background to recruit and retain loyal customers.
• Demonstrated coaching and people development skills.

Responsibilities

• Develop and implement store-specific strategies aligned with business objectives.
• Lead and coach a high-performing team to deliver exceptional client experiences.
• Drive sales and profitability while maintaining store standards and visuals.
• Monitor store operations and ensure a consistent brand experience across locations.
• Build omnichannel mindset to maximize client engagement across channels.

Skills

Leadership

Sales management

CRM

Team development

Strategic planning

Clienteling

Visual merchandising

Education

Bachelor degree or above

Tools

CRM software

Job description

The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand's image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well-organized store environment.

Job Responsibilities

Business Development

Act as a key business partner in developing and in developing and implementing store-specific strategies aligned with overarching business objectives.

Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth

Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty.

Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client

Build network and understanding of store environment, monitor competitors in order to identify potential opportunities.

Team Management and Development:

Build, lead, and developing a high-performing store team to deliver exceptional client experience and, achieve commercial ambition.

Provide ongoing coaching, training, and performance management to support team members’ growth, success and overall wellbeing, including scheduling breaks and fostering a culture of work-life balance.

Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.

Business Management and Profitability

Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising.

Monitor Store P&L and control store expenses to ensure adherence to the budget and maximize profitability.

Store Operations and Management Support:

Oversee day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store.

Implement and enforce of company policies and procedures to maintain a consistent brand experience across all locations.

Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients

Build omnichannel mindset among the team and drive related KPIs in order to maximize opportunities and increase client satisfaction across all business channels.

Job requirements:

Bachelor degree and above is highly preferred

Fluent English, Cantonese and Mandarin

Experience in a comparable role, in luxury industry preferred

Strong CRM background - to recruit and retain loyal customers

Demonstrated coaching and people development skills