Training Admin Specialist — Education Ops & Support

TempServ Pte Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Tempserv Pte Ltd is seeking two Training Admin Executives to support Adult Educators and learners across all WSQ programmes. You will handle service requests, verify learner results, and ensure timely enrolment and attendance records in the training management system.

The role requires strong customer service experience, detailed organization, and the ability to manage multiple tasks in a fast-paced environment. Some day-to-day CRMS and TPG usage is expected.

Qualifications

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Strong communication and organizational skills; ability to handle multiple tasks.

Responsibilities

• Provide Training administration support for Adult Educators and learners subscribed to ALL WSQ programmes.
• Manage service requests (Withdrawal, Rescheduling, Re‑assessment and Deferment).
• Check and verify learner attendances, past module results and approve current module results in training management system.
• Attend to all queries sent via CRMS within a day.
• Ensure enrolment and attendance via TPG is captured promptly.
• Perform ad-hoc duties related to training administration.

Skills

Customer service

Training ops

Attention to detail

Multi-tasking

Communication

Team player

Adaptable

Stress tolerance

Decision making

Problem solving

Education

ITE certificate or higher

Tools

CRMS

TPG

Job description

Tempserv Pte Ltd is seeking two Training Admin Executives to support Adult Educators and learners across all WSQ programmes. You will handle service requests, verify learner results, and ensure timely enrolment and attendance records in the training management system.

The role requires strong customer service experience, detailed organization, and the ability to manage multiple tasks in a fast-paced environment. Some day-to-day CRMS and TPG usage is expected.