Training Admin Executive x2 / AMK / 5D week!

TempServ Pte Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Tempserv Pte Ltd is seeking two Training Admin Executives to support Adult Educators and learners across all WSQ programmes. You will handle service requests, verify learner results, and ensure timely enrolment and attendance records in the training management system.

The role requires strong customer service experience, detailed organization, and the ability to manage multiple tasks in a fast-paced environment. Some day-to-day CRMS and TPG usage is expected.

Qualifications

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Strong communication and organizational skills; ability to handle multiple tasks.

Responsibilities

• Provide Training administration support for Adult Educators and learners subscribed to ALL WSQ programmes.
• Manage service requests (Withdrawal, Rescheduling, Re‑assessment and Deferment).
• Check and verify learner attendances, past module results and approve current module results in training management system.
• Attend to all queries sent via CRMS within a day.
• Ensure enrolment and attendance via TPG is captured promptly.
• Perform ad-hoc duties related to training administration.

Skills

Customer service

Training ops

Attention to detail

Multi-tasking

Communication

Team player

Adaptable

Stress tolerance

Decision making

Problem solving

Education

ITE certificate or higher

Tools

CRMS

TPG

Job description

Training Admin Executive x2 / AMK / 5D week!

• To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re‑assessment and Deferment).
• Checking and verifying learner's attendances, past module results and approving of current module results in training management's system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related

Requirements

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision‑making and problem‑solving abilities to respond to complaints and queries
• Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• Team player, adaptable, receptive to change and able to thrive in a fast‑paced environment.

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Isabel Wee/EA Personnel No: R26160338