Ticketing Backend & Data Integrity Specialist

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

West Kowloon Cultural District Authority is seeking a Ticketing Assistant to support backend operations for the ticketing platform. You will perform event data entry, assist with reconciliations, and conduct system testing under guidance.

The role emphasizes data privacy compliance, accuracy, and collaboration with Ticketing Officers. Proficiency in Cantonese, English, and Mandarin is preferred.

Qualifications

• Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field.
• Experience in ticketing, box office, or administrative support is preferred.
• Familiarity with ticketing platforms or CRM systems is preferred.
• Strong numerical and reconciliation abilities.
• Understanding of data privacy regulations (PDPO, PIPL, GDPR).
• Detail-oriented and able to follow processes accurately.
• Good communication skills and ability to work under supervision.

Responsibilities

• Perform data entry for event parameters including pricing, discounts, and bundles.
• Support daily reconciliation between ticket sales, payment gateway reports, and bank settlements.
• Prepare settlement summaries for hirers and finance teams.
• Conduct system testing and assist with UAT and bug reporting.

Skills

Ticketing experience

Reconciliation skills

UAT/testing

Data privacy knowledge

Attention to detail

Communication skills

Cantonese

English

Mandarin

Education

Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field

Tools

CRM systems

Job description

West Kowloon Cultural District Authority is seeking a Ticketing Assistant to support backend operations for the ticketing platform. You will perform event data entry, assist with reconciliations, and conduct system testing under guidance.

The role emphasizes data privacy compliance, accuracy, and collaboration with Ticketing Officers. Proficiency in Cantonese, English, and Mandarin is preferred.