Ticketing Assistant

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

West Kowloon Cultural District Authority is seeking a Ticketing Assistant to support backend operations for the ticketing platform. You will perform event data entry, assist with reconciliations, and conduct system testing under guidance.

The role emphasizes data privacy compliance, accuracy, and collaboration with Ticketing Officers. Proficiency in Cantonese, English, and Mandarin is preferred.

Qualifications

• Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field.
• Experience in ticketing, box office, or administrative support is preferred.
• Familiarity with ticketing platforms or CRM systems is preferred.
• Strong numerical and reconciliation abilities.
• Understanding of data privacy regulations (PDPO, PIPL, GDPR).
• Detail-oriented and able to follow processes accurately.
• Good communication skills and ability to work under supervision.

Responsibilities

• Perform data entry for event parameters including pricing, discounts, and bundles.
• Support daily reconciliation between ticket sales, payment gateway reports, and bank settlements.
• Prepare settlement summaries for hirers and finance teams.
• Conduct system testing and assist with UAT and bug reporting.

Skills

Ticketing experience

Reconciliation skills

UAT/testing

Data privacy knowledge

Attention to detail

Communication skills

Cantonese

English

Mandarin

Education

Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field

Tools

CRM systems

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.The Ticketing Assistant (BOH) provides day‑to‑day administrative and technical support for the ticketing platform’s backend. This role assists with event data entry, reconciliation checks, system testing, and user access management. Working closely with the Ticketing Officer and Senior Ticketing Officer, you will help ensure smooth backend operations for both WKCDA‑owned and hirers’ events.Key ResponsibilitiesSystem Configuration & Event Setup (Back End)Perform data entry for event parameters: pricing, discount codes, promotional codes, and basic bundle mechanics.Assist in setting up user accounts and permissions under guidance.Conduct pre-go-live checks to verify product listing accuracy.Data Integrity & ReconciliationSupport daily reconciliation between ticket sales, payment gateway reports, and bank settlements.Identify and help resolve system discrepancies (e.g., double bookings, inventory mismatches, refund errors).Prepare settlement statements for hirers and finance teams, ensuring commission and fee structures are correctly applied.Data Integrity & ReconciliationAssist daily reconciliation by extracting sales reports and payment gateway logs.Flag discrepancies (e.g., inventory mismatches, refund errors) to the Ticketing Officer.Help prepare settlement summaries for hirers and finance teams.System Maintenance & TestingExecute test cases during user acceptance testing (UAT) and document outcomes.Report system bugs or anomalies to the Ticketing Officer.Maintain simple system health logs.Process & DocumentationFollow BOH SOPs for event setup, reconciliation, and access control.Support training sessions by preparing materials and system access for hirers.Ensure handling of backend data complies with data privacy regulations (PDPO, PIPL, GDPR).Reporting & AnalyticsGenerate basic sales reports and inventory snapshots as requested.Provide ad‑hoc data extracts to marketing, finance, or curatorial teams.Perform any other duties from time to time as reasonably assigned by the Authority.You shouldpossess a Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field;have 1+ year of experience in ticketing, box office, or administrative support (fresh graduates with strong intern experience may be considered);be familiar with ticketing platforms or CRM systems is preferred;have basic numerical and reconciliation skills;have experience in following test scripts or UAT – an advantage;have understanding of data privacy fundamentals (PDPO, PIPL, GDPR);be detail-oriented and able to follow processes accurately;have good communication skills and ability to work under supervision; andbe proficient in Cantonese, English, and Mandarin.For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.07-10-2026Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.All related information will be kept up to 24 months and all personal data will be destroyed afterwards.For more information, please visit https://www.westk.hk or contact:Cora Chan /[phone]