Ticketing Assistant

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The West Kowloon Cultural District Authority is seeking a Ticketing Assistant to provide day‑to‑day administrative and technical support for the backend of the ticketing platform, assisting with data entry, reconciliation checks and system testing.

You will work closely with the Ticketing Officer to help ensure smooth operations for WKCDA-owned and hirers’ events, including basic reporting and access management.

Qualifications

• 1+ year of experience in ticketing, box office, or admin support.
• Familiar with ticketing platforms or CRM systems preferred.
• Basic numerical and reconciliation skills.
• Understanding of data privacy regulations (PDPO, PIPL, GDPR).
• Detail-oriented and able to follow processes accurately.
• Good communication and ability to work under supervision.
• Proficient in Cantonese, English and Mandarin.

Responsibilities

• System Configuration & Event Setup (Back End): Data entry for event parameters like pricing and codes; assist in setting up user accounts and permissions; perform pre-go-live checks.
• Data Integrity & Reconciliation: Support daily reconciliation between sales reports, payment gateway, and bank settlements; identify and help resolve discrepancies; prepare settlement statements for hirers and finance teams.
• System Maintenance & Testing: Execute test cases during UAT; report system bugs; maintain simple health logs.
• Process & Documentation: Follow BOH SOPs for event setup and reconciliation; assist training and ensure data privacy compliance (PDPO, PIPL, GDPR).
• Reporting & Analytics: Generate basic sales reports and inventory snapshots; provide ad-hoc data extracts to teams; perform other duties as assigned.

Skills

Ticketing experience

CRM platforms

Numerical skills

Data privacy

Attention to detail

Communication

Language proficiency

Education

Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Ticketing Assistant (BOH) provides day‑to‑day administrative and technical support for the ticketing platform’s backend. This role assists with event data entry, reconciliation checks, system testing, and user access management. Working closely with the Ticketing Officer and Senior Ticketing Officer, you will help ensure smooth backend operations for both WKCDA‑owned and hirers’ events.

Key Responsibilities

System Configuration & Event Setup (Back End)

• Perform data entry for event parameters: pricing, discount codes, promotional codes, and basic bundle mechanics.
• Assist in setting up user accounts and permissions under guidance.
• Conduct pre-go-live checks to verify product listing accuracy.

Data Integrity & Reconciliation

• Support daily reconciliation between ticket sales, payment gateway reports, and bank settlements.
• Identify and help resolve system discrepancies (e.g., double bookings, inventory mismatches, refund errors).
• Prepare settlement statements for hirers and finance teams, ensuring commission and fee structures are correctly applied.

Data Integrity & Reconciliation

• Assist daily reconciliation by extracting sales reports and payment gateway logs.
• Flag discrepancies (e.g., inventory mismatches, refund errors) to the Ticketing Officer.
• Help prepare settlement summaries for hirers and finance teams.

System Maintenance & Testing

• Execute test cases during user acceptance testing (UAT) and document outcomes.
• Report system bugs or anomalies to the Ticketing Officer.
• Maintain simple system health logs.

Process & Documentation

• Follow BOH SOPs for event setup, reconciliation, and access control.
• Support training sessions by preparing materials and system access for hirers.
• Ensure handling of backend data complies with data privacy regulations (PDPO, PIPL, GDPR).

Reporting & Analytics

• Generate basic sales reports and inventory snapshots as requested.
• Provide ad‑hoc data extracts to marketing, finance, or curatorial teams.
• Perform any other duties from time to time as reasonably assigned by the Authority.

You should

• possess a Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field;
• have 1+ year of experience in ticketing, box office, or administrative support (fresh graduates with strong intern experience may be considered);
• be familiar with ticketing platforms or CRM systems is preferred;
• have basic numerical and reconciliation skills;
• have experience in following test scripts or UAT – an advantage;
• have understanding of data privacy fundamentals (PDPO, PIPL, GDPR);
• be detail-oriented and able to follow processes accurately;
• have good communication skills and ability to work under supervision; and
• be proficient in Cantonese, English, and Mandarin.

07-10-2026

For more information, please visit https://www.westk.hk or contact:

Cora Chan /[phone]