Back‑Office Ticketing Specialist — Data & Reconciliation

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The West Kowloon Cultural District Authority is seeking a Ticketing Assistant to provide day‑to‑day administrative and technical support for the backend of the ticketing platform, assisting with data entry, reconciliation checks and system testing.

You will work closely with the Ticketing Officer to help ensure smooth operations for WKCDA-owned and hirers’ events, including basic reporting and access management.

Qualifications

• 1+ year of experience in ticketing, box office, or admin support.
• Familiar with ticketing platforms or CRM systems preferred.
• Basic numerical and reconciliation skills.
• Understanding of data privacy regulations (PDPO, PIPL, GDPR).
• Detail-oriented and able to follow processes accurately.
• Good communication and ability to work under supervision.
• Proficient in Cantonese, English and Mandarin.

Responsibilities

• System Configuration & Event Setup (Back End): Data entry for event parameters like pricing and codes; assist in setting up user accounts and permissions; perform pre-go-live checks.
• Data Integrity & Reconciliation: Support daily reconciliation between sales reports, payment gateway, and bank settlements; identify and help resolve discrepancies; prepare settlement statements for hirers and finance teams.
• System Maintenance & Testing: Execute test cases during UAT; report system bugs; maintain simple health logs.
• Process & Documentation: Follow BOH SOPs for event setup and reconciliation; assist training and ensure data privacy compliance (PDPO, PIPL, GDPR).
• Reporting & Analytics: Generate basic sales reports and inventory snapshots; provide ad-hoc data extracts to teams; perform other duties as assigned.

Skills

Ticketing experience

CRM platforms

Numerical skills

Data privacy

Attention to detail

Communication

Language proficiency

Education

Higher Diploma or Associate Degree in Information Systems, Business, Finance, or related field

Job description

The West Kowloon Cultural District Authority is seeking a Ticketing Assistant to provide day‑to‑day administrative and technical support for the backend of the ticketing platform, assisting with data entry, reconciliation checks and system testing.

You will work closely with the Ticketing Officer to help ensure smooth operations for WKCDA-owned and hirers’ events, including basic reporting and access management.