Term IT Assistant

Technological and Higher Education Institute of Hong Kong; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Hong Kong Institute of Vocational Education (Chai Wan) is seeking an Executive Assistant II to act as the IT help-desk liaison for the Computer Centre. You will resolve technical issues, support staff and students with Microsoft 365, and assist with projects as required.

Applicants should have HKDSE or equivalent qualifications, strong English/Chinese language skills, and prior experience with Windows systems. Fresh graduates are welcome to apply. The role may require shift work as needed.

Qualifications

• Proficiency in MS Word, Excel, PowerPoint and Chinese word processing.
• Experience operating and maintaining computer systems on Windows platforms.
• Strong command of written and spoken English, Chinese and Mandarin.
• Fresh graduates will be considered.

Responsibilities

• To serve as the first point of contact for IT support requests, resolving technical issues in a timely manner.
• To provide IT help-desk service for staff and students including computers, network, video conferencing equipment, Microsoft 365, hardware and software installation, configuration, and troubleshooting.
• To provide support for Microsoft 365 services such as Outlook, Teams, OneDrive; and
• To assist with ad hoc duties / projects as assigned.

Skills

MS Word

Excel

PowerPoint

Chinese word processing

English language

Chinese language

Mandarin

Education

Diploma or Associate Degree in related field

Higher Diploma or above

Tools

Windows

Job description

Hong Kong Institute of Vocational Education (Chai Wan)

Department / Section : Computer Centre

Major Duties

• To serve as the first point of contact for IT support requests, resolving technical issues in a timely manner;
• To provide IT help-desk service for both staff and students including computers, network, video conferencing equipment, Microsoft 365, hardware and software installation, configuration, and troubleshooting;
• To provide support for Microsoft 365 services such as Outlook, Teams, OneDrive; and
• To assist with ad hoc duties / projects as assigned.

Requirements

• (a) (i) Level 2 or above in 5 subjects, including English Language*, Chinese Language and Mathematics, in the Hong Kong Diploma of Secondary Education (HKDSE) Examination, or equivalent^; OR (ii) Level 2 / Grade E or above in 5 subjects including English Language (Syllabus B)*, Chinese Language and Mathematics in the Hong Kong Certificate of Education Examination (HKCEE); OR (iii) Diploma of Applied Education + Maths Plus / Diploma Yi Jin + Maths Plus / Project Yi Jin; OR (iv) A recognised Certificate / Diploma / Foundation Diploma / Foundation Certificate / Diploma of Foundation Studies; OR (v) A recognised Associate Degree / Higher Diploma or above.
• * Completion of Hong Kong Vocational English Programme (HKVEP) at Level 2 / Passing 5 specific VTC’s Vocational English Module Certificates is considered an alternative qualification.
• ^ “Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in HKDSE Examination are accepted as equivalent to Level 2 in the New Senior Secondary subjects.
• (b) Proficiency in the use of computer software application, including MS Word, Excel, PowerPoint and Chinese word processing;
• (c) With experience in operating and maintaining computer systems and/or services on Windows platforms would be an advantage;
• (d) Strong command of written and spoken English, Chinese and fluent in Mandarin;
• (e) Proactive, helpful and patient with strong interpersonal and communication skills; and
• (f) Fresh graduates will be considered.

Notes

• (1) The post is at the rank of Executive Assistant II.
• (2) The appointee(s) may be required to perform duties outside normal office hours and work on shift.

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