IT Support / Helpdesk Support

PKF Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

PKF Hong Kong is seeking an IT Support specialist to provide high-quality technical assistance to internal users in a dynamic professional services environment. You will handle server, network and application support, and ensure smooth daily operations across the office.

Responsibilities include troubleshooting, end-user training, liaising with vendors and maintaining security policies. The ideal candidate has at least 1 year in IT support and strong English and Chinese communication skills.

Qualifications

• Higher diploma or degree in Information System or related discipline.
• At least 1 year of relevant experience in a corporate IT environment; fresh graduates considered.
• Experience in professional services preferred.
• Strong English and Chinese communication skills.

Responsibilities

• Provide technical assistance including online support for internal users
• Provide technical service support according to the business needs
• Provide support and solution including Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications
• Carry out troubleshooting, problem analysis and system recovery for network equipment and servers
• Provide end-user training on office tools / applications
• Liaise with vendors to maintain the computer equipment in good condition

Skills

Windows Server

Active Directory

SQL

Office 365

Networking

VPN

Remote Access

Communication skills

English & Chinese

Education

Higher diploma / degree in Information System or related discipline

Tools

Firewall appliances

Routers & Switches

VLAN / WAN

Job description

Duties

Reporting to the IT Manager, the job holder has to provide excellent IT support to internal users to ensure smooth and efficient business operation. Daily duties will include the following:

• Provide technical assistance including online support for internal users
• Provide technical service support according to the business needs
• Provide support and solution including Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications
• Carry out troubleshooting, problem analysis and system recovery for network equipment and servers
• Provide end-user training on office tools / applications
• Liaise with vendors to maintain the computer equipment in good condition

Department

IT Department

Location

Hong Kong

About The Position

Job Scope

Duties

Reporting to the IT Manager, the job holder has to provide excellent IT support to internal users to ensure smooth and efficient business operation. Daily duties will include the following:

• Provide technical assistance including online support for internal users
• Provide technical service support according to the business needs
• Provide support and solution including Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications
• Carry out troubleshooting, problem analysis and system recovery for network equipment and servers
• Provide end-user training on office tools / applications
• Liaise with vendors to maintain the computer equipment in good condition

Requirements

• A higher diploma / degree in Information System or a related discipline; or equivalent work experience
• At least 1 year of relevant experience in a corporate IT environment, with experience in a professional services industry preferred, fresh graduated will also be considered
• Skilled in Microsoft Windows 2K3/2K8/2012/2016 Server, Active Directory, SQL and Office365
• Experience in supporting Firewall appliance, Routers, Switches, VLAN, WAN, VPN & Remote Access Solution
• Excellent communication skills and capable of interacting tactfully with people
• Self-motivated, capable to work under pressure, hard-working and willing to learn
• Good problem solving and communication skills
• Good command of written and spoken English and Chinese

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and friendly environment.

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