IT Helpdesk Specialist – Windows & Microsoft 365 Support

Technological and Higher Education Institute of Hong Kong

Hong Kong

On-site

HKD 240,000 - 360,000

Full time

27 hours ago

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Job summary

Hong Kong Institute of Vocational Education (Chai Wan) is seeking an Executive Assistant II to act as the IT help-desk liaison for the Computer Centre. You will resolve technical issues, support staff and students with Microsoft 365, and assist with projects as required.

Applicants should have HKDSE or equivalent qualifications, strong English/Chinese language skills, and prior experience with Windows systems. Fresh graduates are welcome to apply. The role may require shift work as needed.

Qualifications

Proficiency in MS Word, Excel, PowerPoint and Chinese word processing.
Experience operating and maintaining computer systems on Windows platforms.
Strong command of written and spoken English, Chinese and Mandarin.
Fresh graduates will be considered.

Responsibilities

To serve as the first point of contact for IT support requests, resolving technical issues in a timely manner.
To provide IT help-desk service for staff and students including computers, network, video conferencing equipment, Microsoft 365, hardware and software installation, configuration, and troubleshooting.
To provide support for Microsoft 365 services such as Outlook, Teams, OneDrive; and
To assist with ad hoc duties / projects as assigned.