Tenant Services & Building Operations Associate

Hysan Development Company Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Hysan Development Company Limited is seeking a Building Operations Coordinator to manage day-to-day operations of a busy commercial building in Hong Kong. You will coordinate tenant services, carpark operations, and facilities, ensuring first-class service delivery and compliance with safety policies.

You will work closely with Security and Technical teams, respond to tenant enquiries, handle complaints, and support marketing activities. Shift work and strong customer focus are essential.

Qualifications

• Form 5 or above required.
• At least 1 year in service industry; property management preferred.
• Holder of Security Personnel Permit preferred.
• Fluent in Cantonese; English and Mandarin written/spoken preferred.
• Willing to work on shift and on-call.
• Excellent customer service attitude.

Responsibilities

• Execute day-to-day operation of assigned building management tasks (including carpark).
• Manage tenant services, building operations and facilities to deliver first-class services.
• Enforce landlord's rights and statutory requirements as directed.
• Monitor contractor performance and workmanship quality on simple works.
• Collaborate with Security and Technical teams for smooth daily operations.
• Handle complaints, requests and enquiries; issue forms/work orders to departments.

Skills

Cantonese fluency

English proficiency

Mandarin proficiency

Customer service

Shift work

Education

Form 5 or above

Job description

Hysan Development Company Limited is seeking a Building Operations Coordinator to manage day-to-day operations of a busy commercial building in Hong Kong. You will coordinate tenant services, carpark operations, and facilities, ensuring first-class service delivery and compliance with safety policies.

You will work closely with Security and Technical teams, respond to tenant enquiries, handle complaints, and support marketing activities. Shift work and strong customer focus are essential.