Tenant Services Associate

Hysan Development Company Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Hysan Development Company Limited is seeking a Building Operations Coordinator to manage day-to-day operations of a busy commercial building in Hong Kong. You will coordinate tenant services, carpark operations, and facilities, ensuring first-class service delivery and compliance with safety policies.

You will work closely with Security and Technical teams, respond to tenant enquiries, handle complaints, and support marketing activities. Shift work and strong customer focus are essential.

Qualifications

• Form 5 or above required.
• At least 1 year in service industry; property management preferred.
• Holder of Security Personnel Permit preferred.
• Fluent in Cantonese; English and Mandarin written/spoken preferred.
• Willing to work on shift and on-call.
• Excellent customer service attitude.

Responsibilities

• Execute day-to-day operation of assigned building management tasks (including carpark).
• Manage tenant services, building operations and facilities to deliver first-class services.
• Enforce landlord's rights and statutory requirements as directed.
• Monitor contractor performance and workmanship quality on simple works.
• Collaborate with Security and Technical teams for smooth daily operations.
• Handle complaints, requests and enquiries; issue forms/work orders to departments.

Skills

Cantonese fluency

English proficiency

Mandarin proficiency

Customer service

Shift work

Education

Form 5 or above

Job description

Job Purpose

Responsible for managing specified operational functions within the building in supporting the buildings overall operation.

Key Responsibilities

• Execute the day-to-day operation of assigned building management tasks (including carpark) and management services (including tenant services, building operations and building facilities) as to deliver first class services to all tenants.
• Enforce landlord's rights and statutory requirements as directed by the supervisor.
• Monitor together with TS team on performance of contractors and the quality of workmanship for designated simple contractual works carried out in the building.
• Work closely with Security and Technical teams to smoothen daily operations, marketing and company activities.
• Deal with all complaints, requests and enquiries and issue complaint-handling forms/work orders to respective departments concerned according to line management instructions, support marketing activities and continuously strengthen relations with tenants.
• Handle emergency situations as directed and ensure proper execution of emergency procedures established by the Company.
• Execute company policies e.g. customer services, Safety, Health and Environmental policy as directed ensuring initiatives are effectively carried out.
• Recommend improvements to superior on work processes.
• Perform any other duties as assigned by the senior.
• Properly maintain day to day building operation aspects.

Skills, Qualifications and Experience Requirements

• Form 5 or above.
• At lease 1 year working experience in service industry and experience in property management is preferable.
• Holder of Security Personnel Permit preferred.
• Fluent in Cantonese and knowledge in English, competent in spoken English & Mandarin and written Chinese preferable.
• Work on shift and call.
• Excellent customer service attitude.