Customer Service Executive

JLL; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

JLL is seeking a dedicated concierge professional in Hong Kong to deliver high-standard services to tenants and visitors across a mall and office building. The role involves front desk oversight, handling inquiries, coordinating promotional activities, and collaborating with the Event Team and Facilities Management to ensure smooth operations.

Ideal candidates hold a Diploma and have at least 1 year in frontline customer service within hospitality or shopping mall settings.

Qualifications

• Diploma in a relevant field or equivalently experienced in frontline customer interaction.

Responsibilities

• Deliver concierge services to tenants and visitors across mall and office building.
• Respond to customer enquiries, requests, complaints and feedback with timely, solution-oriented resolutions.
• Support daily property management operations including coordination of marketing and promotional activities.
• Monitor and assist front desk and reception operations for seamless service delivery.
• Collaborate with Event Team and Facilities Management on logistics for events.
• Ensure compliance with company policies, health, safety, and workplace regulations.
• Perform general administrative duties including tenant applications, filing, procurement and upkeep of office supplies.
• Handle ad hoc duties and special projects as directed by management.

Skills

Customer service

Front desk

Communication

Bilingual English/Chinese

Education

Diploma

Job description

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account's Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management

What this job involves:

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account's Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management

Desired or preferred experience and technical skills:

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese. Competent in spoken Putonghua.