Property Services Officer

JLL; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

JLL in Hong Kong is seeking a Property Service Officer to govern finance, sourcing, and compliance, supporting the Workplace Experience team to engage with occupants.

You will act as the main contact for landlords and vendors, ensuring timely delivery, data integrity, and adherence to health, safety, and risk policies across the site.

This role emphasizes operational discipline, reporting, and continuous improvement to drive value and maintain strong account performance.

Qualifications

• 2-3 years in Facilities Management, Hospitality, Airline Services, Events Management or equivalent.
• Proficient in Excel, Word, and PowerPoint.
• Excellent Cantonese and English skills (verbal and written).
• Attention to detail, highly organized to meet timelines and standards.

Responsibilities

• Provide finance and administrative support for issuing work orders and purchase orders to service vendors.
• Ensure operations align with financial processes and controls.
• Coordinate with vendors to perform facilities-related services.
• Act as the admin point of contact for the client floor and ensure documents are updated.
• Drive timely delivery of services and maintain data integrity across systems.

Skills

Facilities Mgmt

Excel

PowerPoint

Cantonese English

Attention to detail

Analytical skills

Tools

Word

Job description

What this job involves

This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.

What this job involves

This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.

Key Responsibilities

Operations Management

• Provide finance and administrative support of issuing work order and purchase orders to service vendors
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
• Coordinate with vendors to perform a wide range of facilities related services
• Be the single POC for the Building Landlord invoices
• Ensure filing and compliance matters are up to date and documents maintained in good order
• Act as administrative point of contact for the client floor
• Work with all related parties on timely delivery of all services
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Work with all related parties on timely delivery of all services
• Conduct data analysis report accordingly to planned timelines
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Ensuring up to date information on Client’s Property Services SharePoint

Required Skills And Experience

• 2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalent
• Proficient in Excel, Word, and PowerPoint, skills are essential
• Excellent Cantonese and English skills (verbal and written)
• Attention to detail, highly organized in meeting required timelines and required standards
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skills