Tenant Experience Concierge for Premium Office Spaces

Swire Properties Limited; Hong Kong; On-site; HKD 216,000 - 312,000; Full time

Job summary

Swire Properties Limited invites a Guest Services Ambassador to join our team at Taikoo Place, delivering premium services to tenants and visitors in Grade A office buildings. Reporting to the Property Manager, you will be the frontline contact, ensuring a courteous, professional experience.

The ideal candidate has tertiary education in Property/Hotel Management, fluent English and Chinese, and strong hospitality skills.

Qualifications

• Tertiary education in Property / Hotel Management or related disciplines.
• Holder of Security Personnel Permit and QASRS certificate.
• Solid experiences in customer services and hospitality fields.
• Fluent in spoken English and Chinese.
• Fresh graduate will also be considered.
• Willing to work on Weekdays at irregular hours (5 days a week; 8:00am–8:00pm)

Responsibilities

• Develop and maintain good relationship with tenants.
• Handle general enquiries and complaints of customers/ tenants.
• Liaise and coordinate with leasing for office viewing and handover assistance.
• Conduct regular checks on office facilities including toilets and cleanliness.
• Regular visits to tenants to understand needs and drive service improvements.
• Perform other duties assigned by supervisors.

Skills

Customer service

Hospitality

Fluent English

Fluent Chinese

MS Word

MS Excel

Education

Property/Hotel Management degree

Job description

Swire Properties Limited invites a Guest Services Ambassador to join our team at Taikoo Place, delivering premium services to tenants and visitors in Grade A office buildings. Reporting to the Property Manager, you will be the frontline contact, ensuring a courteous, professional experience.

The ideal candidate has tertiary education in Property/Hotel Management, fluent English and Chinese, and strong hospitality skills.