Guest Services Ambassador - Taikoo Place

Swire Properties; Hong Kong; Presencial; HKD 216.000 - 312.000; Jornada completa

Descripción de la vacante

Swire Properties Limited invites a Guest Services Ambassador to join our team at Taikoo Place, delivering premium services to tenants and visitors in Grade A office buildings. Reporting to the Property Manager, you will be the frontline contact, ensuring a courteous, professional experience.

The ideal candidate has tertiary education in Property/Hotel Management, fluent English and Chinese, and strong hospitality skills.

Formación

• Tertiary education in Property / Hotel Management or related disciplines.
• Holder of Security Personnel Permit and QASRS certificate.
• Solid experiences in customer services and hospitality fields.
• Fluent in spoken English and Chinese.
• Fresh graduate will also be considered.
• Willing to work on Weekdays at irregular hours (5 days a week; 8:00am–8:00pm)

Responsabilidades

• Develop and maintain good relationship with tenants.
• Handle general enquiries and complaints of customers/ tenants.
• Liaise and coordinate with leasing for office viewing and handover assistance.
• Conduct regular checks on office facilities including toilets and cleanliness.
• Regular visits to tenants to understand needs and drive service improvements.
• Perform other duties assigned by supervisors.

Conocimientos

Customer service

Hospitality

Fluent English

Fluent Chinese

MS Word

MS Excel

Educación

Property/Hotel Management degree

Descripción del empleo

(REF-OS00837)

ABOUT THE TEAM

We are Makers. Makers Required.

We are Makers - people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real - thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time - because real progress comes from people who choose to make it happen.

We are now looking for a talented Guest Services Ambassador to be part of our dynamic team. Reporting to the Property Manager, the incumbent will be responsible for delivering premium services to tenants and visitors in Grade A office buildings at Taikoo Place.

RESPONSIBILITIES

• Develop and maintain good relationship with tenants
• Handle general enquiries and complaints of customers/ tenants
• Liaise and coordinate with leasing for office viewing and assistance on handover of office premises
• Conduct regular checking on office facilities including cleanliness of toilets and office premises to ensure quality service is delivered
• Regular visit and communicate with the office tenants whenever required to understand their needs and continuous service improvement
• Perform other duties assigned by supervisors

REQUIREMENTS

• Tertiary education in Property / Hotel Management or related disciplines
• Holder of Security Personnel Permit and QASRS certificate
• Solid experiences in customer services and hospitality fields
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objectives
• Ability to rebound from setbacks and adversity when facing difficult situations
• Proactive, cheerful and service-oriented
• Basic computer skills on MS Word and Excel
• Fluent in spoken English and Chinese
• Fresh graduate will also be considered
• Willing to work on weekdays at irregular hours (5 days work week; between 8:00am to 8:00pm)

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Communicates Effectively
• Drives for Result
• Demonstrates Self-Awareness
• Learning Agility

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don't Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.