Premium Customer Services Officer | VIP Concierge

Swire Properties Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Swire Properties Limited's Pacific Place seeks a Customer Services Officer to join our Property Management Team in Hong Kong. You will handle customer enquiries, manage loyalty programme operations, and support VIP concierge services for premium members and shoppers.

This role emphasizes excellent communication, a neat, proactive demeanour, and the ability to work on a roster in a dynamic retail and lifestyle hub.

Qualifications

• Diploma holder or above
• Minimum 2 years’ relevant experiences in customer service & hospitality industry
• Experience serving premium members or managing premium lounges is highly preferred
• Excellent communication and interpersonal skills
• Develops and delivers communications for diverse audiences
• Builds partnerships and works collaboratively to meet shared objectives
• Resilient in face of setbacks and adversity
• Presentable, proactive and pleasant personality
• Fluent in English and Chinese (Cantonese & Putonghua)

Responsibilities

• Handle customer enquiries, feedback and complaints
• Participate in exhibitions, events and promotional activities
• Support loyalty programme operations, handle membership matters and manage VIP concierge areas

Skills

English

Cantonese

Putonghua

Education

Diploma (or above)

Job description

Swire Properties Limited's Pacific Place seeks a Customer Services Officer to join our Property Management Team in Hong Kong. You will handle customer enquiries, manage loyalty programme operations, and support VIP concierge services for premium members and shoppers.

This role emphasizes excellent communication, a neat, proactive demeanour, and the ability to work on a roster in a dynamic retail and lifestyle hub.