Premium Concierge & Customer Experience Officer

Swire Properties Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Swire Properties Limited is seeking a Customer Services Officer to join the Cityplaza Property Management Team in Hong Kong. You will provide quality service to premium members and shoppers, handling inquiries, complaints, and loyalty programme support.

The role requires at least 1 year in customer service or hospitality, fluency in English and Chinese (Cantonese and Putonghua), and basic IT skills. 5-day work; roster basis.

Qualifications

• Minimum 1 year of customer service and hospitality experience, preferably in a shopping mall.
• HKDSE/HKALE or above.
• Experience serving premium members or managing premium lounges is a plus.
• Fluent in English and Chinese (Cantonese and Putonghua).
• Basic computer skills (Excel, Word).

Responsibilities

• Handle inquiries and complaints at the information counter.
• Provide operational support for the loyalty programme and promotional activities.
• Manage membership matters and VIP concierge areas.

Skills

Customer service

Hospitality industry

VIP concierge

Communication skills

Multilingual English/Chinese

Education

HKDSE/ HKALE or above

Tools

Excel

Word

Job description

Swire Properties Limited is seeking a Customer Services Officer to join the Cityplaza Property Management Team in Hong Kong. You will provide quality service to premium members and shoppers, handling inquiries, complaints, and loyalty programme support.

The role requires at least 1 year in customer service or hospitality, fluency in English and Chinese (Cantonese and Putonghua), and basic IT skills. 5-day work; roster basis.