System Support Engineer (Avaya, 18-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a System Support Engineer to provide first-tier support for voice, network, and server systems, ensuring efficient handling of service requests and user issues. The ideal candidate will possess a diploma in Computer Science or a related field, have at least 2 years of experience in system support, and be familiar with applications like Avaya and NICE Engage. Work entails both on-site and on-call support, with a salary range of 18-25K depending on experience and additional benefits including annual leave and a friendly work environment.

Qualifications

• Minimum of 2 years in contact center system development and/or support.
• Hands-on experience with at least two of the applications mentioned.
• Eager to learn new technologies and reliable.

Responsibilities

• Install and setup hard phones; provide fault handling.
• Provide 1st tier support for network and server issues.
• Handle user service requests for app implementations.

Skills

Voice support

Network support

Server management

Fault reporting

App implementation

Communication skills

Education

Diploma in Computer Science, Information Technology, or related discipline

Tools

Avaya

NICE Engage

Oracle Siebel

Job description

SW8955 |02 Apr 2026 System Support Engineer (Avaya, 18-25K)

• Voice: Hard phone install, setup and fault handling to work with voice support if needed.
• Network: 1st tier support and work with network support if needed.
• Server: Physical servers, server farm and virtual machines 1st tier support.
• System: Handle fault reporting, remote hand to work with vendor support or system support.
• Service Request: Handling user's service request eg. Apps implementation, testing.
• Monthly Tasks: Monthly average two overnights for patches install, reboot production and UAT servers.
• Supporting time: Client requested on-site at office hours and on-call support during non-office hours.

• Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in contact center system development and/or support and maintenance services.
• Hands on experience with at least two of the following applications:
• Avaya, NICE Engage, and Oracle Siebel
• Eager to learn new technologies, reliable, and flexible to work overtime when necessary.
• Proficient in communication in Chinese and English.
• Benefits:
• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment