System Support Engineer (Oracle Siebel, Avaya, 18-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm located in Hong Kong is seeking a support specialist for their contact center systems. In this role, you will provide first-tier support for voice applications and network issues, handle fault reporting, and support clients both on-site and remotely. The ideal candidate will have at least 2 years of experience in system development or support and possess hands-on experience with voice applications like Avaya and Oracle Siebel. Candidates must be proficient in Chinese and English, and flexibility for overtime is essential.

Qualifications

• Minimum of 2 years in contact center system development or support.
• Proficient in using voice applications for hard phone setup and fault handling.
• Eager to learn new technologies and adapt.

Responsibilities

• Provide 1st tier support for voice systems and networks.
• Handle fault reporting and work with system/vendor support.
• Manage user service requests for application implementation.

Skills

Communication in Chinese

Communication in English

Flexibility to work overtime

Hands-on experience with voice applications

Education

Diploma in Computer Science, Information Technology, or related discipline

Tools

Avaya

NICE Engage

Oracle Siebel

Job description

SW8934 |03 Mar 2026

Responsibilities

• Voice: Hard phone install, setup and fault handling to work with voice support if needed.
• Network: 1st tier support and work with network support if needed.
• Server: Physical servers, server farm and virtual machines 1st tier support.
• System: Handle fault reporting, remote hand to work with vendor support or system support.
• Service Request: Handling user's service request eg. Apps implementation, testing.
• Monthly Tasks: Monthly average two overnights for patches install, reboot production and UAT servers.
• Supporting time: Client requested on-site at office hours and on-call support during non-office hours.

Qualifications

• Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in contact center system development and/or support and maintenance services.
• Hands on experience with at least two of the following applications:
• Avaya, NICE Engage, and Oracle Siebel
• Eager to learn new technologies, reliable, and flexible to work overtime when necessary.
• Proficient in communication in Chinese and English.
• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment