Technical Support Engineer (POS / Payment gateway, 22-28K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 245,520 - 312,480; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Job summary

A leading consulting firm in Hong Kong is seeking a Technical Support Engineer to serve as the Technical Lead for TAS, POS, and payment gateway systems. The role requires at least 5 years of experience in system support and integration, with strong knowledge of ticketing systems and excellent problem-solving skills. Proficiency in English, Mandarin, and Cantonese is essential. The position offers a competitive salary range of 22-28K based on experience, along with annual leave and a 5-day work week.

Qualifications

• Minimum of 5 years of experience in system support and integration.
• Strong knowledge of ticketing systems, POS solutions, and payment gateways.
• Excellent problem-solving and communication skills in English, Mandarin and Cantonese.

Responsibilities

• Serve as the Technical Lead for TAS, POS, and payment gateway systems.
• Manage Level 2 support operations while ensuring strict SLA compliance.
• Perform advanced troubleshooting and root cause analysis for complex technical incidents.
• Coordinate system integration and validate all technical changes.
• Drive project planning, technical design reviews, and implementation oversight.
• Manage proactive tasks including change scheduling, documentation, and disaster recovery drills.
• Liaise with vendors and internal teams to lead SIT/UAT and quality assurance.

Skills

Technical Lead for TAS

POS solutions

Payment gateways

Problem-solving skills

Communication skills in English

Communication skills in Mandarin

Communication skills in Cantonese

Education

Higher Diploma in Information Technology or related disciplines

Tools

Ticketing systems

Cloud infrastructure

Application architecture

Networking

Job description

SW8958 |20 Apr 2026 Technical Support Engineer (POS / Payment gateway, 22-28K)

Responsibilities

• Serve as the Technical Lead for TAS, POS, and payment gateway systems.
• Manage Level 2 support operations while ensuring strict SLA compliance.
• Perform advanced troubleshooting and root cause analysis for complex technical incidents.
• Coordinate system integration and validate all technical changes.
• Drive project planning, technical design reviews, and implementation oversight.
• Manage proactive tasks including change scheduling, documentation, and disaster recovery drills.
• Liaise with vendors and internal teams to lead SIT/UAT and quality assurance.

Qualifications

• Higher Diploma in Information Technology, or related disciplines
• A minimum of 5 years of experience in system support and integration.
• Strong knowledge of ticketing systems, POS solutions, and payment gateways.
• Experience in cloud infrastructure, application architecture, and networking.
• Excellent problem-solving and communication skills in English, Mandarin and Cantonese.

Benefits

• 22-28K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week