Business Operation Support (20-26K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 290,160; Full time

Benefits offered by this job

20-26K salary depending on experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a Business Operation Support professional to assist operators with familiarization and training, handle disputes, and provide daily operational support. The ideal candidate holds a degree in Computer Science, has at least 2 years of IT support experience, and possesses excellent communication skills in Cantonese, English, and Mandarin. This role offers a salary of HKD 20-26K depending on experience, along with annual leave and a friendly work environment.

Qualifications

• Minimum of 2 years of IT support or similar experience.
• Experience with ticketing terminals, kiosks, POS, or troubleshooting is a plus.
• Strong sense of responsibility.

Responsibilities

• Assisting with the familiarization of operators.
• Providing on-site and off-site training to operators.
• Handling disputes regarding settlements with tenants.
• Coordinating with tenants, customer service, and payment service providers.
• Defining system-related workflows and processes for operations.
• Assisting with reporting services.
• Providing daily operational support for hardware.

Skills

IT support experience

Analytical skills

Communication skills

Interpersonal skills

Proactivity

Multitasking

Fluent in Cantonese

Fluent in English

Fluent in Mandarin

Education

Degree in Computer Science or related field

Tools

Microsoft Windows technologies

Job description

SW8625 |05 Feb 2026 Business Operation Support (20-26K)

Responsibilities

• Assisting with the familiarization of operators, including updating menus and promotions. Helping operators become familiar with the operator’s portal and dashboard, as well as any other services deemed necessary by the Contractor.
• Providing on-site and off-site training to operators, along with training materials and FAQs.
• Handling disputes regarding settlements with tenants and liaising with payment service providers.
• Coordinating and liaising with different parties, including tenants, the customer service team, the technical support team, and payment service providers of the systems.
• Working closely with the team to define system-related workflows and processes for operations, as well as the business continuity plan and contingency plan.
• Assisting with reporting services as requested.
• Assisting with content updates for the systems, including promotional messages, email templates, and SMS templates.
• Providing daily operational support for hardware and tenant‑related devices.

Qualifications

• Degree in Computer Science or a related field.
• Minimum of 2 years of IT support or similar experience.
• Good knowledge of Microsoft Windows operating systems technologies.
• Experience with ticketing terminals, kiosks, POS, or troubleshooting is a plus.
• Proactivity, maturity, meticulousness, readiness to accept challenges, capability in multitasking and independence at work.
• Strong analytical, communication, interpersonal and presentation skills.
• Strong communication and interpersonal skills, good analytical ability and a strong sense of responsibility.
• Excellent communication skills in Cantonese, English, and Mandarin.

Benefits

• 20-26K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment