Technical Support Engineer - On-site & Remote (3-Month)

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 223,200; Part time

Job summary

A technology service provider in Hong Kong is seeking a Technical Support professional for a 3-month contract. The role involves responding to tickets, providing desktop support, and managing inventory. Candidates should have a diploma in Computer Science or related fields and at least 2 years of relevant experience, along with strong communication skills in both English and Chinese. This position requires standby services and adherence to SLAs.

Qualifications

• Minimum 2 years of relevant experience.
• Good communication skills in both written and oral English and Chinese.

Responsibilities

• Respond to tickets on time.
• Provide desktop break or fix services.
• Manage inventory and spare parts.
• Escalate issues based on procedures and SLAs.

Skills

On-time ticket response

Desktop troubleshooting

IMAC services support

Standby services

Communication skills in English and Chinese

Education

Diploma or above in Computer Science, Information Technology or related disciplines

Job description

A technology service provider in Hong Kong is seeking a Technical Support professional for a 3-month contract. The role involves responding to tickets, providing desktop support, and managing inventory. Candidates should have a diploma in Computer Science or related fields and at least 2 years of relevant experience, along with strong communication skills in both English and Chinese. This position requires standby services and adherence to SLAs.