Technical Support (Lantau) (3 month contract)

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 223,200; Part time

Job summary

A technology service provider in Hong Kong is seeking a Technical Support professional for a 3-month contract. The role involves responding to tickets, providing desktop support, and managing inventory. Candidates should have a diploma in Computer Science or related fields and at least 2 years of relevant experience, along with strong communication skills in both English and Chinese. This position requires standby services and adherence to SLAs.

Qualifications

• Minimum 2 years of relevant experience.
• Good communication skills in both written and oral English and Chinese.

Responsibilities

• Respond to tickets on time.
• Provide desktop break or fix services.
• Manage inventory and spare parts.
• Escalate issues based on procedures and SLAs.

Skills

On-time ticket response

Desktop troubleshooting

IMAC services support

Standby services

Communication skills in English and Chinese

Education

Diploma or above in Computer Science, Information Technology or related disciplines

Job description

Technical Support (Lantau) (3 month contract)

Job Description

• On-time tickets response
• Desktop break or fix
• Provide IMAC services and remote support e.g. via TeamViewer
• Standby services is required
• Application support by provided procedure
• Responsible for inventory update and spare parts management
• Vendor Escort
• On-time escalation based on procedure and commit in SLAs
• Handle user/support parties feedback
• Skills support on MS Win 8 and MS office applications

Job Requirements

• Diploma or above in Computer Science, Information Technology or related disciplines
• 2 years of relevant experience
• Good communication skills both written and oral in English and Chinese