Technical Services Manager – Quality & R&D (Hardlines)

SGS; Fanling; On-site; HKD 420,000 - 620,000; Full time

Benefits offered by this job

5-day Work Week

Dental and Medical Benefits

Annual Leave

Life Insurance

Job summary

SGS in Hong Kong is seeking a qualified professional to lead and maintain the laboratory quality management system, ensuring ISO 17025 compliance and driving continual quality improvements.

You will plan internal audits, manage LIMS, lead test development and R&D projects, and provide technical guidance while ensuring data integrity and confidentiality of reports. Strong communication and independent work ethic are essential.

Qualifications

• Bachelor's degree or above in Engineering, Science, Physics or a related discipline.
• Strong communication, interpersonal and customer service skills.
• Mature, proactive and able to work independently.
• Analytical, detail-oriented and solution-driven.

Responsibilities

• Lead and maintain the laboratory quality management system to ensure ISO 17025 compliance.
• Plan and conduct internal audits and drive continuous quality improvements.
• Ensure data integrity and confidentiality of lab reports.
• Lead new test development, method improvement and R&D projects.
• Investigate and resolve customer complaints with corrective actions.
• Manage Laboratory Information Management System (LIMS).
• Evaluate external service providers to meet quality and compliance requirements.
• Provide technical guidance and compliance support to internal teams and customers.
• Lead team development: recruitment, performance management and training.
• Develop training plans aligned with business objectives.

Skills

Communication skills

Interpersonal skills

Customer service

Independent working

Analytical thinking

Education

Bachelor's degree or above in Engineering/Science/Physics

Tools

LIMS

Job description

SGS in Hong Kong is seeking a qualified professional to lead and maintain the laboratory quality management system, ensuring ISO 17025 compliance and driving continual quality improvements.

You will plan internal audits, manage LIMS, lead test development and R&D projects, and provide technical guidance while ensuring data integrity and confidentiality of reports. Strong communication and independent work ethic are essential.