Technical Account Manager-Presales

Biznet; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Biznet in Hong Kong is recruiting a qualified presales engineer for a mobile telecom solutions provider. You will own the presales process, craft proposals, and support the sales cycle on technical topics.

You will collaborate with project managers to ensure a smooth handover to post‑sales, delivery of solutions, and enhanced customer satisfaction across multi‑accounts, focusing on interconnect and roaming for regional mobile operators. Travel extensively.

Qualifications

• Degree in CS/EE/Telecom with at least 6 years presales or PM in wireless telecom.
• Excellent knowledge of IP networks: TCP/IP, ATM, 3G/UMTS, Frame relay; SS7 a must.
• Signaling and switching protocols: CAMEL, SGTRAN, TCAP, MAP, etc.
• Cellular network architecture: SGSN/HLR/VLR, Um/Abis interfaces, BSC, GSM.
• Presales for Big Data and CEM solutions experience required.
• Strong understanding of telecom software systems and architecture.
• Excellent English, Cantonese and Mandarin communication skills; willing to travel.

Responsibilities

• Own the presales process and be the creator of proposals.
• Work with sales to support the sales cycle on technical topics.
• Ensure smooth handover to post-sales and assist delivery with projects.
• Provide strong customer support to raise satisfaction across multi-accounts.
• Deliver solutions for mobile operators focusing on interconnect and roaming.

Skills

Presales experience

Wireless telecom

IP network knowledge

Signaling protocols

CAMEL/SGTRAN/TCAP

3G/UMTS

GSM architecture

Core network: SGSN/HLR/VLR

BSC/Um/Abis

Big Data/CEM presales

Multilingual (English/Cantonese/Mand中文

Willing to travel

Education

Bachelor's degree in Computer Science/EE/Telecom

Job description

Our client is a mobile communication solution service provider and is presently in search of candidates for the following position:

Job Description

• Responsible for all technical issues during the presales process
• Be the primary owner for the proposal preparation process and be the creator of proposal
• Be able to work with sales personnel and to support the sales cycle with reference to the technical topics
• Make sure of smooth handover to the post sales stage
• Good support to Project Manager in terms of delivery of solution and enhance customer satisfaction
• Be able to handle multi-accounts
• Delivery of solutions for mobile operators across the region with focus on interconnect and roaming services

Qualifications

Requirements:

• Degree holder with major in Computer Science, EE or Telecom with at least 6 years presales or project management experience in wireless telecom industry
• Excellent knowledge in IP network including TCP/IP, ATM, 3G/UMTS, Frame relay,knowledge in SS7 is a must
• Skill sets with Signaling and switching protocls in CAMEL, SGTRAN, TCAP, MAP etc.
• Good knowledge in cellular network architecture and elements with core network (SGSN, EIR, HLR, VLR), & radio network (Um/Abis interfaces, BSC, GSM etc.)
• Experience in presales for Big Data and CEM solution is a must
• Good understanding of telecommunication software systems and architecture
• Be able to perform multi-task with good management skills
• Excellent communication skills in English, Cantonese and Mandarin
• Willing to travel extensively