Systems Support Officer — IT Infra & Security (Shift)

MING PAO HOLDINGS LTD. 明報集團有限公司; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

MING PAO HOLDINGS LTD. 明報集團有限公司 seeks an IT support specialist to keep day-to-day IT operations running smoothly.

You will assist with server, security appliance, networking and video conferencing environments, ensuring incidents are resolved promptly and configurations stay well documented. The role requires a diploma or degree in IT and at least two years of relevant experience in system infrastructure and security support.

Qualifications

• Diploma or Degree in IT or related disciplines.
• At least 2 years of relevant working experience in system infrastructure and security support.
• Knowledge of infrastructural installations, intrusion detection systems and data backup.
• Proficiency in end-user support and troubleshooting.
• Familiar with Windows Server, Novell OES and Linux is an advantage.

Responsibilities

• Provide end-users technical support and maintain IT operations.
• Perform support and administration on servers, security appliances, networking devices, firewall and video conference solutions.
• Implement and enforce security policies, procedures and corporate standards.
• Respond to and resolve system incidents and service requests promptly.
• Assist with system installations, configurations, troubleshooting and maintenance tasks.
• Document and maintain records of system configurations, procedures and inventories.

Skills

End-user support

Troubleshooting

Education

Diploma or Degree in IT

Job description

MING PAO HOLDINGS LTD. 明報集團有限公司 seeks an IT support specialist to keep day-to-day IT operations running smoothly.

You will assist with server, security appliance, networking and video conferencing environments, ensuring incidents are resolved promptly and configurations stay well documented. The role requires a diploma or degree in IT and at least two years of relevant experience in system infrastructure and security support.