IT Support Officer

GreenTomato; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

5-day work week

Job summary

GreenTomato seeks an IT Support Officer to deliver technical support, firewall security and IT asset management, including backups, installation, setup, configuration and equipment upgrades.

You will join a team handling helpdesk, software installation, IT issue resolution and daily maintenance of internal systems, AD accounts and on-site VIP support.

Qualifications

• Diploma or above in computer studies or IT.
• Experience in IT support operations and troubleshooting.
• Knowledge of logging, monitoring, access controls and data handling.
• Strong communication and customer service orientation.
• Fresh graduates are welcome.

Responsibilities

• Provide IT helpdesk support and software installation.
• Maintain IT assets and network equipment.
• Install, configure and upgrade Windows/Mac systems.
• Troubleshoot hardware, software, networking and AV devices.
• Assist with Active Directory user accounts.
• Provide on-site support for VIP users.
• Support disaster recovery and backups.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Learning mindset

Active Directory

Networking basics

Windows/Linux admin

Education

Diploma in Computer Studies

Tools

AWS

Google Cloud

Azure

Job description

An IT Support Officer will play a crucial role in providing technical support and assistance to our clients, firewall security and IT asset management. His/her duties will also extend to software and hardware regular backup, installation, setup, configuration, troubleshooting, and upgrading and replacing company equipment.

What you'll be doing:

Growing and contributing to a team whose primary responsibilities are:

• Responsible for the IT helpdesk support, software installation, IT issue solving, software upgrade etc.
• Responsible for daily maintenance of internal weak current system, telephone resource management and IT asset management.
• Windows/Mac installation, setup, configuration and upgrade.
• Troubleshoot the hardware and software in Windows/Mac, networking equipment, Mobile (Android/IOS), Printer, Projector, NAS.
• Assist users to solve IT problems.
• Assist to maintain Active Directory user account.
• Assist on IT related subjects.
• Responsible for the on-site support for VIP users.
• Other work arranged by supervisor.

What you should have:

• Diploma or above in computer studies, information technology, or related qualifications.
• Knowledge in IT support operations, Windows / Linux Server Administration, Systems / Network supports, and troubleshooting.
• Knowledge of enterprise standards including logging, monitoring, access limitation, sensitive data handling.
• Have good language expression, and communication skills.
• Good team player with problem-solving skills and customer service oriented.
• Passion for self-improvement and a healthy appetite for learning.
• Able to discover, apply and establish best practices.
• Fresh Graduates are welcome
• Have proficient knowledge of networking, LAN / WAN, TCP/IP networking, DNS, router and switch, Wi-Fi. networks, Active Directory, Cloud infrastructure, VM and Linux/Microsoft server implementation, etc.
• Have any professional certification related to Cloud such as AWS, Google & Azure would be an advantage.
• Have experience in planning disaster recovery, high availability, multi-AZ solutions.

You will enjoy it and may look for:

• Work with the smart team bringing yourself to the next level
• 5-day work week
• Comfortable, open, and fun working environment

We offer an attractive remuneration package, comprehensive on-the-job training on new technologies, and excellent career development opportunities to the right candidate.

Final and Most Important Requirement

"Enjoy What You Do!!"