Position IT Support

Company Corporate Office; Hong Kong; On-site; HKD 120,000 - 180,000; Full time

Job summary

Company Corporate Office is seeking a motivated IT support technician in Hong Kong to perform daily technical support on desktop, network, system, software and hardware. You will set up computers, install software for various applications and provide helpdesk support to users, while handling documentation and coordinating with relevant teams to troubleshoot and report incidents.

The role requires a Diploma or above in Computer Science (MCSE/CCNA preferred) with 1+ year of hands-on experience,

Qualifications

• Diploma or above in Computer Science or related disciplines; MCSE/CCNA preferred.
• 1+ year experience supporting MS Windows and Office applications and desktop hardware.
• Experience in LAN, H3C and CISCO equipment support preferred.
• Strong interpersonal and task management skills; able to work under pressure.
• Good command of spoken and written English and Chinese.

Responsibilities

• Perform daily technical support on desktop, network, system, software and hardware.
• Set up computers and install software for various applications and programs.
• Provide helpdesk support and solutions to users.
• Handle helpdesk documentation and reporting; liaise with relevant parties to troubleshoot issues.

Skills

English

Chinese

Interpersonal skills

Time management

Education

Diploma in Computer Science

MCSE/CCNA

Tools

Windows OS

MS Office

LAN

Cisco devices

H3C devices

Job description

Perform daily technical support on desktop, network, system, software and hardware

Set up computers and install software for various applications and programs

Provide helpdesk support and solutions to users

Handle helpdesk documentation and reporting, liaise with relevant parties to troubleshoot and report on problems and incidents

Work on staggered hours to provide proper user support

Timely respond and handle urgent business requests during normal and non-office hours with company-assigned facilities including phone and laptop

Requirements

• Diploma or above in Computer Science or related disciplines with MCSE / CCNA qualification preferred
• At least 1 year’s experience in supporting MS WindowsandOffice applications and desktop hardware
• Experience in LAN, H3C and CISCO equipment support is preferred
• Self-motivated,hardworking with good interpersonal and task management skills
• Well organized and able to work independentlyunder pressure and tight deadlines
• Good command of spoken and written English and Chinese

We work 5 days per week.

We are an equal opportunities employer and invite applications from all qualified candidates. Personal data collected will be treated in strict confidence and handled by authorized persons for recruitment-related purposes only within the Wharf Group. Applicants not hearing from us within 2 months may consider their applications unsuccessful.

Thank you for your interest in joining our Company.