Helpdesk Support - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a motivated IT Support Specialist. The role involves monitoring systems, providing technical support, and ensuring operational efficiency. Candidates should possess a relevant diploma and demonstrate strong computer skills and communication abilities in both English and Chinese. Those who are immediately available and willing to work shifts, including public holidays, will have an advantage. This position offers exposure to various technical environments and a chance to kickstart a career in IT.

Qualifications

• Prior experience in IT support or relevant field preferred.
• Good communication skills and telephone manner required.
• Ability to work on public holidays and flexible shifts.

Responsibilities

• Monitor systems and jobs for performance.
• Provide technical support to users and customers.
• Conduct health checks on systems and services.
• Handle hotline and service desk queries.
• Support internal IT systems operationally.
• Install and repair hardware and software.
• Prepare routine reports on IT services.

Skills

IT support

Basic PC troubleshooting

Communication skills

Computer knowledge

Fluent in English and Chinese

Education

Diploma / degree in Computer Science or related IT discipline

Job description

Regional IT services and solutions provider

Job Description

Candidates may need to work on public holidays & shift roster (0800-2200). Immediate available would be an advantage

Responsibilities

• Perform the system and jobs monitoring
• Provide technical support services to internal users & external customers
• Responsible for the system health check
• Handle the hotline, service desk services and problem escalation
• Provide technical and operational support to internal IT systems
• Install, modify, and repair computer hardware and software.
• Prepare routine reports and documents of the supported IT Service

Job Requirements

• IT support or relevant experience (Less experience and Fresh Graduate will be considered)
• Diploma / degree holder in Computer Science or related IT discipline
• Basic PC troubleshooting skills would be an advantage
• Good computer knowledge, communication skills and telephone manner
• Good command of English and Chinese
• Willing to work on public holidays & shift roster (0800-2200)
• Immediate available would be an advantage