Support Engineer, IT Operations

Hongkong Land Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Hongkong Land Limited in Hong Kong is seeking an IT Support professional to maintain day-to-day IT infrastructure and provide user support across the organization. You will troubleshoot hardware, software, networking and applications, configure end-user devices, and assist with IT projects and AV support for meetings and events, ensuring high service standards.

The role requires strong problem-solving, customer-focused mindset, and the ability to collaborate with vendors and stakeholders to

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline.
• Min.4 years of relevant experience in end-user support, IT operations, or infrastructure support.
• Good knowledge of desktop support, Microsoft technologies, IT infrastructure, networking, and device management.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Good communication and interpersonal skills, with the ability to work effectively with end users, stakeholders, and external vendors.
• Self-motivated, adaptable, and willing to learn, with flexibility to provide support outside normal office hours when required.

Responsibilities

• Support the day-to-day operation and maintenance of IT infrastructure and workplace technology, monitoring system performance and resolving incidents to minimise service disruption.
• Provide technical support to end users, troubleshooting hardware, software, network, and application issues while delivering a positive user experience.
• Configure, maintain, and optimise end-user devices and applications, ensuring employees have the tools and support required to work effectively.
• Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
• Manage IT assets and provide technical and audio-visual support for meetings and events, while collaborating with service providers to maintain high service standards.

Skills

End-user support

IT operations

Infrastructure support

Desktop support

Microsoft technologies

Networking

Device management

Troubleshooting

Customer-focused mindset

Communication skills

Education

Bachelor's degree in Computer Science / Information Technology or related

Job description

• Support the day-to-day operation and maintenance of IT infrastructure and workplace technology, monitoring system performance and resolving incidents to minimise service disruption.
• Provide technical support to end users, troubleshooting hardware, software, network, and application issues while delivering a positive user experience.
• Configure, maintain, and optimise end-user devices and applications, ensuring employees have the tools and support required to work effectively.
• Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
• Manage IT assets and provide technical and audio-visual support for meetings and events, while collaborating with service providers to maintain high service standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Min.4 years of relevant experience in end-user support, IT operations, or infrastructure support.
• Good knowledge of desktop support, Microsoft technologies, IT infrastructure, networking, and device management.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Good communication and interpersonal skills, with the ability to work effectively with end users, stakeholders, and external vendors.
• Self-motivated, adaptable, and willing to learn, with flexibility to provide support outside normal office hours when required.

Information collected isfor this recruitment and selection only, data are protected againstunauthorized access. Applicants not hearing from us within four weeksfrom the date of advertisement may consider their applicationsunsuccessful. All documents and personal data of unsuccessfulapplicants will be destroyed once the post is filled.