Operation Specialist (Shift-duty) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a candidate for an IT support role. Responsibilities include providing help desk services, monitoring network health, and conducting system checks. Candidates should have at least one year of experience in data center operations, preferably with UNIX and Windows platforms. Fluency in English and Chinese is required, and willingness to work on shifts and public holidays is essential.

Qualifications

• At least one year post-qualification computer operation experience in a data center.
• Expected to work in a high-availability and cluster environment.
• Willing to work on public holidays and to a shift schedule.

Responsibilities

• Provide help desk services and escalate problems.
• Monitor network/system healthiness in real-time.
• Conduct routine system health checks and produce reports.

Skills

Help desk services

Network/system monitoring

Technical support

Performance reporting

Backup support

Communication skills

Computer knowledge

Bilingual (English and Chinese)

Tools

UNIX (Oracle Solaris, IBM AIX)

Windows

WebLogic

Job description

Regional IT services and solutions provider

Job Description

• Responsible for providing help desk services; handling and escalating problems;
• Real time monitoring network/system healthiness;
• Providing on-site technical support; printing and distributing user reports;
• Conducting routine system health check; producing performance reports;
• Executing backup arrangement and supporting operation.

Job Requirements

• At least one (1) year of post-qualification computer operation experience in operating a data centre with systems supporting at least 200 concurrent users based on UNIX (Oracle Solaris, IBM AIX, etc.) and Windows platforms in a high-availability and cluster environment;
• At least one (1) year post-qualification operation experience on government IT systems;
• Preferred Hands‑on experience in Unix (Oracle Solaris, IBM AIX, etc), Windows;
• Familiar with WebLogic and UNIX would be an advantage;
• Good computer knowledge, communication skills and telephone manner;
• Good command of English and Chinese.
• Willing to work on public holidays & 7x24 roster; and
• Work location: Tsuen Wan; shift is required.