Student Affair Officer / Student Service Officer

ABC-Pathways-School; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Public holidays off

Performance bonus

Attendance bonus

Staff tuition discount

Medical benefits

Job summary

CPJobs International in Hong Kong is seeking an Education Trainee to support student affairs and general administration. You will handle enquiries about course options, enroll students, collect payments, maintain records, and provide after-sales support while coordinating with the Centre Manager.

The position requires Form 6 or above, 1–2 years in customer service, strong English and Chinese, and proficiency in MS Office.

Qualifications

• Form 6 or above with 1–2 years in customer service or related field.
• Proficient in spoken and written English and Chinese.
• Experience with Microsoft Office.
• Strong sense of responsibility and attention to detail.
• Good communication skills and a positive attitude.
• Rostered to work 5 days a week including Saturday; may work Sundays.
• Flexible hours when required.

Responsibilities

• Handling general enquiries about course options and courses offered.
• Enrolling students and taking payments according to the School’s procedures.
• Maintaining filing, indexing or record systems.
• Providing after-sales services and enquiry follow up.
• Assisting to monitor students’ progress and offer support to parents.
• Undertaking other routine administrative duties.
• Responsible to the Centre Manager or the supervisor for providing assistance in school routines.

Skills

Customer service

Communication skills

Detail oriented

Flexibility

Education

Form 6 or above

Tools

MS Office

Excel

Word

PowerPoint

Job description

Responsibilities:

• Handling general enquiries about appropriate course options and courses offered.
• Enrolling students and taking payments according to the School’s procedures.
• Maintaining filing, indexing or record systems.
• Providing after-sales services and enquiry follow up.
• Assisting to monitor students’ progress and offer support to parents.
• Undertaking other routine administrative duties.
• Responsible to the Centre Manager or the supervisor for providing assistance in school routines.

Requirements:

• Form 6 or above, with a 1-2 year working experience in a customer service or related field.
• Good command in spoken and written English as well as Chinese.
• Familiar in using Microsoft Office (Excel, Word, and PowerPoint).
• Strong sense of responsibility and attention to details.
• Good communication skills with a positive attitude.
• Rostered to work 5-day a week including Saturday; prepared to work some Sundays.
• Flexibility in adjusting hours is required when there is an operational need to do so.

Employment Benefits

• Off on all Public Holidays
• Performance Bonus
• Monthly and Annual Good Attendance Bonus
• Staff Price on Tuition Fee
• Medical benefits

Remarks:

• More qualified candidates may be considered for the position ofStudentAffairOfficer / Student Service Officer (full time).
• All successful candidates will be expected to begin asEducation Trainee.