Strategic Lead, Governance & Control – Partnerships

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a senior governance lead to strengthen the customer journey and uphold quality across partnership distribution. You will embed a customer-first mindset, resolve issues end-to-end, and collaborate with multiple teams to enhance outcomes.

Lead the Governance & Control team, design risk-based controls, and ensure licensing and regulatory requirements are met to sustain long-term business quality.

Qualifications

• University/College graduate with supervisory experience
• Strong written and spoken English and Cantonese
• Excellent presentation and people management abilities

Responsibilities

• Design and manage the business quality framework for distribution channels and models
• Implement controls in identified risk areas of partnership distribution
• Oversee intermediary selection, appraisal and ongoing monitoring
• Govern sales, marketing and communication controls and compensation controls
• Manage sales process quality, customer complaint handling, and conduct risk
• Coordinate with partners and internal stakeholders to apply effective controls
• Ensure adherence to IA guidelines and drive risk management awareness
• Lead governance initiatives and staff development; drive a performance culture

Skills

Organizing skills

Communication skills

English & Cantonese

Education

University/College graduate

Job description

AIA Hong Kong and Macau is seeking a senior governance lead to strengthen the customer journey and uphold quality across partnership distribution. You will embed a customer-first mindset, resolve issues end-to-end, and collaborate with multiple teams to enhance outcomes.

Lead the Governance & Control team, design risk-based controls, and ensure licensing and regulatory requirements are met to sustain long-term business quality.