Associate Director, Governance and Control

aia; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

AIA in Hong Kong is seeking a senior Governance & Control professional to lead the Governance & Control team of Partnership Distribution, ensuring reliable customer outcomes and long-term business quality.

You will design and manage a business quality framework across distribution channels, implement controls, oversee risk assessments, licensing compliance, and liaison with regulators. This role requires strong leadership and the ability to drive a performance-driven culture.

Qualifications

• University/college graduate with supervisory responsibilities.
• Excellent organizing and management skills.
• Strong presentation and communication skills.
• Fluent English and Cantonese; knowledge of regulatory requirements.

Responsibilities

• Design and manage the execution of a business quality framework for different distribution channels and models.
• Design and implement effective controls in the identified risk areas of partnership distribution channels.
• Selection and appointment of intermediaries; on-going appraisal of intermediaries.
• Sales & marketing and communication controls; compensation controls.
• Customer complaint and conduct management; liaise with business partners and internal stakeholders.
• Perform risk and control assessments; drive actions to address areas with increased risks.
• Coordinate and provide support for reviews by Compliance, Internal Audit and regulators; license management.

Job description

About the Role

This role contributes to the delivery of customer outcomes that are reliable and thoughtful, creating meaningful impact for customers and society. The role holder should embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and collaborating across teams to continuously enhance the customer journey.

Lead Governance & Control team of Partnership Distribution to manage the operation and sustain long-term business quality.

Roles and Responsibilities

• Design and manage the execution of a business quality framework for different distribution channels and models.
• Design and implement effective controls in the identified risk areas of partnership distribution channels, including but not limited to:
• Selection and appointment of intermediaries
• On-going appraisal of intermediaries
• Sales & marketing and communication controls
• Compensation controls
• Sales process and business quality management
• Customer complaint and conduct management
• Liaise with business partners and other internal stakeholders to implement effective controls in the identified risk areas
• Work closely with business partners on business quality related areas and ensure the guidelines from IA are observed
• Perform regular risk and control assessments for the department, and drive actions to address areas with increased risks
• Manage and report compliance incidents for the department
• Coordinate and provide support for reviews of the department by Compliance, Internal Audit and regulators
• Drive to enhance awareness and knowledge of risk management, controls, and governance for the department staff and business partners
• Lead governance-related initiatives to sustain long-term business quality
• Drive people development and a performance-driven culture
• Lead ad hoc projects and assignments
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled licensing requirements

Minimum Job Requirements

• University/College graduate with 10 years’ relevant working experience with supervisory responsibilities
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese
• Obtain relevant license if your job involves regulated activities

Others

• You are required to obtain the Insurance Authority (IA) license (Paper 1, 3 and 5)
• You are required to obtain relevant license if your job involves regulated activities